Tier 2 Help Desk Technician (Shift work Wed-Sat/Sun)

Power3; Maryland; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for experienced Tier 2 Help Desk Technicians to provide essential technical support and troubleshooting for network and desktop systems. This role emphasizes remote support and diagnostics, ensuring minimal downtime and optimal system performance. You will coach less-experienced professionals while managing help desk tickets efficiently. If you have a passion for technology and a strong technical background, this position offers a great opportunity to grow in a dynamic environment.

Qualifications

• 5 years of technical experience or 10 years without a degree.
• Active TS/SCI clearance with Polygraph is required.

Responsibilities

• Deliver technical support for network and desktop hardware/software.
• Manage help desk tickets for timely resolution.

Skills

Technical Support

Troubleshooting

Remote Assistance

Help Desk Management

Coaching

Education

Bachelor's Degree

IAT Level I Certification

Tools

Remote Desktop Tools

Job description

Tier 2 Help Desk Technician – TS/SCI w/ Polygraph

Location: Annapolis Junction, MD
Clearance Required: Active TS/SCI with Polygraph

Shifts Available:

• Wednesday–Saturday, 6:00 AM–4:00 PM
• Wednesday–Sunday, 2:00 PM–10:00 PM
• Training Schedule: Monday–Friday, 6:00 AM–2:00 PM or 7:00 AM–3:00 PM

Overview

We are seeking experienced Tier 2 Help Desk Technicians to provide technical support and troubleshooting for network, desktop, and systems hardware and software. This role involves remote support, diagnostics, and resolution of issues escalated from Tier 1 support, ensuring minimal downtime and optimal system performance.

Key Responsibilities

• Deliver technical support for network, desktop, and systems hardware/software.
• Utilize diagnostic techniques to identify, investigate, and resolve issues.
• Provide remote support through desktop mirroring and other applications.
• Coach and guide less-experienced professionals as needed.
• Manage help desk tickets, ensuring timely resolution and documentation.

Required Qualifications

• Active TS/SCI clearance with Polygraph.
• Bachelor's degree with 5 years of technical experience, or 10 years of technical experience in lieu of a degree.
• IAT Level I certification (e.g., CompTIA A+ CE, CompTIA Network+ CE).
• Proficiency in hardware support, remote assistance, and remote desktop tools.

Salaryis determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is$50,000 to $80,000 annually.