Senior Tier 2/3 Systems Engineer - SMB IT & VoIP

ComTech Systems, Inc.; Gaithersburg (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO

SIMPLE IRA

Disability Insurance

Dental insurance

Health insurance

Vision insurance

Job summary

ComTech Systems is seeking a Tier 2/3 Systems Engineer in Gaithersburg, MD to tackle escalated IT and VoIP challenges for SMB clients. You will support Microsoft 365, Azure, Windows Server, and AD, drive upgrades and migrations, and guide Tier 1 technicians while traveling to local client sites.

The role requires 3+ years of IT support, strong cross-technology troubleshooting, MSP experience, and familiarity with ConnectWise. Competitive compensation and benefits apply.

Qualifications

• 3+ years of IT support experience, preferably SMBs in MSP environments.
• Strong troubleshooting across M365, Azure, Windows Server, AD, networking, firewalls, VoIP, and cloud tech.
• Experience with switches, wireless networks, VPNs, virtualization, and endpoint security.
• Excellent communication, customer service, and organization; able to document processes.
• MSP and ConnectWise experience strongly preferred; VoIP platforms like Zultys/Metaswitch/Netsapiens a plus.

Responsibilities

• Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
• Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
• Perform upgrades, migrations, deployments, and project work.
• Diagnose root causes and implement long-term solutions.
• Assist with technical planning, recommendations, and client projects.
• Provide guidance to Tier 1 technicians.
• Perform onsite support and installations as needed.
• Maintain accurate ticket notes, time entries, and documentation.
• Participation in after-hours maintenance and on-call rotation.

Skills

IT support

Microsoft 365

Azure

Windows Server

Active Directory

Networking

VoIP

Backup

Cloud technologies

Customer service

Documentation

Education

Professional certifications

Tools

ConnectWise

Zultys

Metaswitch

Netsapiens

WatchGuard

Ubiquiti

Virtualization

Job description

ComTech Systems is seeking a Tier 2/3 Systems Engineer in Gaithersburg, MD to tackle escalated IT and VoIP challenges for SMB clients. You will support Microsoft 365, Azure, Windows Server, and AD, drive upgrades and migrations, and guide Tier 1 technicians while traveling to local client sites.

The role requires 3+ years of IT support, strong cross-technology troubleshooting, MSP experience, and familiarity with ConnectWise. Competitive compensation and benefits apply.