Tier 1 Technical Support Specialist

Savvas Learning Company; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Savvas Learning Company is seeking a Technical Support Representative Tier 1 to help customers troubleshoot and resolve problems across Savvas products. You will gather information, document interactions in Salesforce, and provide friendly, professional support by phone, chat, or email.

In this role you will balance technical and customer service skills, manage high-volume requests, document issues accurately, and escalate when needed to ensure quick resolutions and a positive customer

Qualifications

• Experience delivering customer service with a technical focus.
• Ability to document customer interactions clearly in a CRM.
• Comfort handling challenging customers with professionalism.

Responsibilities

• Process email, chat and phone requests in a high-volume environment.
• Document interactions into a CRM system (Salesforce).
• Manage open case lists and prioritize follow-up work.
• Provide a superior customer experience with positive, empathetic communication.
• Research issues to deliver timely, appropriate answers.

Skills

Strong written and verbalcommunication

Critical thinking

Technical troubleshooting

Customer service

Attention to detail

Team player

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office Suite

Google Workspace

Job description

Savvas Learning Company is seeking a Technical Support Representative Tier 1 to help customers troubleshoot and resolve problems across Savvas products. You will gather information, document interactions in Salesforce, and provide friendly, professional support by phone, chat, or email.

In this role you will balance technical and customer service skills, manage high-volume requests, document issues accurately, and escalate when needed to ensure quick resolutions and a positive customer