Tier 1 Technical Support

Vets Hired; Edwards Air Force Base (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Vets Hired is seeking a Tier 1 Technical Support specialist in the Edwards AFB area to deliver first‑level IT support for software, network, hardware, and workstations. You will image and deploy computers, install software and security updates, document incidents, and escalate complex issues when needed.

You will provide professional customer service and technical assistance, troubleshoot incidents, and work with Tier 2 staff to resolve more advanced problems.

Qualifications

• At least 2 years of Windows system administration and/or technical support experience.
• Knowledge of Windows operating systems.
• Experience supporting hardware and scientific peripherals.
• Security+ or equivalent certification preferred. DoD IAT Level II certification such as Security+ preferred.

Responsibilities

• Provide Tier 1 technical support for software, network, and workstation issues.
• Troubleshoot incidents and identify root causes.
• Image and configure computers.
• Install software updates, security patches, and required configurations.
• Document technical issues and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 technical support.
• Deploy desktop workstations and laptops.
• Provide professional customer service and technical assistance.

Skills

Windows OS

Troubleshooting

Desktop imaging

Customer service

Tools

Ticketing systems

Job description

Job Summary

The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves basic technical problems, images and deploys computers, installs software and security updates, documents incidents, and escalates complex issues to higher-level technicians.

Key Responsibilities

• Provide Tier 1 technical support for software, network, and workstation issues.
• Troubleshoot incidents and identify root causes.
• Image and configure computers.
• Install software updates, security patches, and required configurations.
• Document technical issues and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 technical support.
• Deploy desktop workstations and laptops.
• Provide professional customer service and technical assistance.

Required Qualifications

• At least 2 years of Windows system administration and/or technical support experience.
• Knowledge of Windows operating systems.
• Experience supporting hardware and scientific peripherals.
• Microsoft Endpoint Administrator or CompTIA A+ certification preferred.
• DoD IAT Level II certification such as Security+ preferred.
• Secret security clearance or ability to obtain one.