Client Support Technician

Vets Hired; Albuquerque (NM); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Vets Hired is seeking a Client Support Technician to provide Tier 1 technical and customer support in Windows and Linux workstation environments. The role covers help desk requests, troubleshooting, account provisioning, software/hardware support, basic networking, Microsoft 365 apps, printers, and ticket management.

Required are DoD Secret clearance, DoD 8570 IAT Level II (Security+ CE), and HDI-CSR within 60 days of hire, plus experience in customer/technical support and strong communication

Qualifications

• DoD Secret clearance required.
• DoD 8570 IAT Level II certification (Security+ CE) required.
• HDI-CSR certification within 60 days of hire.
• Experience in customer or technical support required.
• Strong written and verbal communication skills.

Responsabilités

• Provide Tier 1 technical support via phone, email, and live chat.
• Troubleshoot Windows/Linux workstations in classified/unclassified environments.
• Install and image Windows operating systems.
• Support Microsoft Office, Microsoft 365, SharePoint, and cloud apps.
• Troubleshoot printers and multifunction devices.
• Support iOS and approved wireless devices.
• Manage user accounts, permissions, provisioning.
• Install and troubleshoot approved software.
• Create, update and close help desk tickets with documentation.
• Follow escalation procedures and knowledge-base processes.
• Coordinate with Tier 1 and Tier 2 teams for resolution.
• Communicate technical information to non-technical users.

Connaissances

Customer service

Troubleshooting

Communication

Documentation

Formation

DoD Secret clearance

DoD 8570 IAT Level II (Security+ CE)

HDI-CSR certification

Outils

Windows OS

Linux OS

Microsoft 365

SharePoint

Help desk software / ticketing system

Description du poste

Job Summary

The Client Support Technician provides Tier 1 technical and customer support in Windows/Linux workstation environments. The role handles help desk requests, troubleshooting, account provisioning, software and hardware support, basic networking, Microsoft 365 applications, printers, mobile devices, and ticket management.

Key Responsibilities

• Provide Tier 1 technical support through phone, email, and live chat.
• Troubleshoot Windows/Linux workstations in classified and unclassified environments.
• Install and image Windows operating systems.
• Support Microsoft Office, Microsoft 365, SharePoint, and cloud applications.
• Troubleshoot printers and multifunction devices.
• Support iOS and approved wireless devices.
• Manage user accounts, permissions, and provisioning.
• Install and troubleshoot approved software.
• Create, update, and close help desk tickets with detailed documentation.
• Follow help desk escalation procedures and knowledge-base processes.
• Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
• Communicate technical information effectively to non-technical users.

Required Qualifications

• DoD Secret or DoE L clearance.
• DoD 8570 IAT Level II certification, such as Security+ CE.
• HDI-CSR certification within 60 days of hire.
• Experience in customer/technical support.
• Strong written and verbal communication skills.