Tier 1 Support Specialist

Hopesglobalgetaways; Remote; USD 35,000 - 50,000; Full time

Job summary

A travel support company is looking for a Remote Tier 1 Support Specialist to provide front-line assistance for travel-related inquiries and reservations. This entry-level position involves troubleshooting basic service issues and maintaining accurate documentation. Comprehensive training is provided, making this an excellent opportunity for candidates eager to start or elevate their remote support careers. Applicants must be at least 18 years old and legally eligible to work in several countries. Flexible scheduling and paid training are offered.

Benefits

Paid training and ongoing development

Flexible scheduling

Incentive programs and performance-based perks

Advancement opportunities

Qualifications

• At least 18 years of age required.
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain.
• Must have basic computer skills.

Responsibilities

• Serve as the first point of contact for client inquiries.
• Provide support for reservations and confirmations.
• Troubleshoot basic booking or service-related issues.

Skills

Strong written and verbal communication skills

Customer-focused with problem-solving abilities

Detail-oriented and organized

Comfortable working independently in a remote environment

Basic computer proficiency

Reliable internet access

English communication proficiency

Job description

Position Overview

We are currently seeking motivated and detail-oriented individuals for a Remote Tier 1 Support Specialist role. This entry-level position provides front-line support to clients by assisting with travel-related inquiries, coordinating reservations, resolving basic service issues, and ensuring accurate booking documentation.

Comprehensive training is provided, making this a great opportunity for candidates looking to begin or grow their remote support career.

Key Responsibilities

• Serve as the first point of contact for client inquiries

• Provide support for reservations, confirmations, updates, and itinerary details

• Research and verify booking options using approved systems

• Troubleshoot and resolve basic booking or service-related issues

• Escalate complex concerns to appropriate team members when necessary

• Maintain accurate records and documentation

• Deliver professional and timely customer service

Qualifications

• Strong written and verbal communication skills

• Customer-focused with problem-solving abilities

• Detail-oriented and organized

• Comfortable working independently in a remote environment

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• 100% remote position

• Flexible scheduling

• Paid training and ongoing development

• Incentive programs and performance-based perks

• Advancement opportunities into higher support tiers