Tier 1 Support Engineer: Debug & Diagnose

Charta Health; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Team dinners and snacks

Equity

Professional development

Access to AI and healthcare tools

Job summary

Charta Health is looking for a Support Engineer to be the first technical line of defense for customer-facing teams. You will reproduce issues, trace root causes in data, logs, or code, and hand off well-scoped diagnoses for engineering review.

You will own triage quality and provide clear, evidence-backed updates to clients. You will work across a pod-based structure, fix configuration/data problems when possible, and build runbooks to accelerate future investigations while protecting

Qualifications

• Able to read code in Python/TypeScript, write SQL, and investigate data issues.
• Strong debugging mindset with evidence-backed problem solving.
• Self-sufficient in the weeds and proactive in finding answers.

Responsibilities

• Investigate and diagnose incoming issues from the Technical Success team with hands-on digging.
• Reproduce problems, query data, read logs and traces to identify root causes.
• Triages incidents, routes to the right pod, and documents evidence clearly.
• Fix configurations, mappings, and data issues where possible; re-run jobs.
• Draft clear, scoped tickets for engineering when fixes require code changes.
• Provide concise summaries to the customer team with timelines and impact.
• Follow issues end-to-end, verify production fixes, and close loops with clients.
• Contribute to knowledge base with runbooks and triage guides.

Skills

Python

TypeScript

SQL

Troubleshooting

Tools

AI coding tools

Job description

Charta Health is looking for a Support Engineer to be the first technical line of defense for customer-facing teams. You will reproduce issues, trace root causes in data, logs, or code, and hand off well-scoped diagnoses for engineering review.

You will own triage quality and provide clear, evidence-backed updates to clients. You will work across a pod-based structure, fix configuration/data problems when possible, and build runbooks to accelerate future investigations while protecting