Tier 1 Support Analyst

Willow Bridge Property Company; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

Career development opportunities

Job summary

Willow Bridge Property Company in Dallas seeks a Tier 1 Support Analyst to deliver frontline IT and user support across a national property-management footprint. You will configure accounts, assist with access, and troubleshoot system issues in Yardi, Rent Café, Entrata, and related tools.

This role emphasizes customer service, technical problem solving, and collaboration with property teams to keep operations running smoothly.

Qualifications

• Minimum of 2 years of Helpdesk/IT experience.
• Call center experience preferred.
• College Degree a plus, but not required, preferably in Information Technology, Business, or Real Estate.
• Customer Service Skills.
• On-site leasing experience desired.
• Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, Entrata, Active Directory, Gmail.
• Excellent communication, verbal, & written skills.
• Basic PC skills.
• Working knowledge of Excel, PowerPoint, and Word.

Responsibilities

• Setting up new users in different applications and creating email accounts.
• Reset passwords and assist with questions or problems with Willow Bridge’s Property Management Systems.
• Support property personnel with questions or problems via phone, emails and Helpdesk Tickets.
• Analyzing recurring problems to determine root cause and propose system changes.

Skills

Customer service

Excellent communication

Call center experience

Helpdesk/IT experience

On-site leasing experience

Education

College degree in IT / Business / Real Estate

Tools

Yardi 7s

Rent Café/CRM

Payscan

Yardi 6

OneSite

Entrata

Active Directory

Gmail

Excel

PowerPoint

Word

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you. With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S. At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact. We’re currently hiring for a Tier 1 Support Analyst— someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.

Responsibilities

Tie 1 Support Analyst will support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Bridge Property Company’s Property Management systems, including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The responsibility of this role will maintain all aspects of the customer relationship, assisting clients in various technical issues and customer service via phone / emails and Helpdesk Tickets.

Essential Day-to-Day Responsibilities

Primary role will be setting up new users in different applications, create email accounts, reset password and work with Willow Bridge’s property personnel to assist them with questions or problems they have with Willow Bridge's Property Management Systems including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, First Advantage and Entrata:

• New User Setup
• Create new Email accounts and delegate access
• Assist on the User / Email setup for conversions / new property acquisitions
• Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem

Qualifications

• Minimum of 2 years of Helpdesk/IT experience
• Call center experience preferred
• College Degree a plus, but not required, preferably in Information Technology, Business, or Real Estate.
• Customer Service Skills
• On-site leasing experience desired
• Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata, Active Directory, Gmail
• Excellent communication, verbal, & written skills
• Basic PC skills
• Working knowledge of Excel, PowerPoint, and Word

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.