Tier-1 Network Monitor/Help Desk Support

General Dynamics Information Technology; Hampton (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Healthcare packages

Internal mobility program

Education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Network Engineer Associate to support ISR missions at Langley AFB, VA. You will join a team delivering monitoring, incident response, and help desk services across a global enterprise.

The role emphasizes fault management, node monitoring, and documentation via trouble tickets, with on-site shifts and US citizenship required. Candidates should have TS/SCI, IAT II (Security+), and 3+ years in network operations; security-conscious with growth

Qualifications

• TS/SCI clearance required.
• Shift work is part of the role.
• Minimum of three years of network operations experience.
• IAT Level II - Security+ certification required.
• Experience with network monitoring tools.
• US citizenship required.

Responsibilities

• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis.
• Monitor all nodes for operational integrity.
• Respond to trouble calls and initiate/maintain trouble tickets and logs.
• Populate and examine logs for troubleshooting and capture metrics.
• Provide technical support to resolve issues or escalate as needed.
• Monitor and administer network tools for troubleshooting and trend analysis.
• Log network issues for reports and trends in the approved system of record.
• Provide technical support in data network planning, engineering, and design.
• Report trouble calls to the MCC in the DOC with hourly updates until resolution.
• Provide quarterly metrics illustrating trends and workload in PowerPoint.

Skills

TS/SCI Clearance

Shift Work

3+ Years Network Ops

IAT Level II (Security+)

Network Monitoring Tools

US Citizenship

Job description

Network Engineer Associate

Join our technology leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA.

The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will be providing Tie-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.

Task: Network Monitoring/Help Desk Support Subtasks.

• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis

• Monitor all nodes for operational integrity

• Respond to trouble calls

• Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions

• Populate and examine trouble and error logs for troubleshooting and capturing metrics

• Provide technical support to resolve the problem or elevate to the appropriate level

• Monitor and administer network tools for troubleshooting and metrics for trends analysis

• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis

• Provide technical support in data network planning, engineering, and design

• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander

• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation

Knowledge, Skills and Abilities (KSAs):

• TS/SCI Clearance

• Shift work

• Minimum of three (3) years’ of network operations experience

• Possess IAT Level II - Security Plus Certification

• Demonstrated knowledge of network monitoring tools

• Location: On Customer Site

• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays