Tier 1 IT Support Technician

Envision Consulting; Washington (District of Columbia); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Tier 1 IT Support Technician to provide exceptional technical support to clients. In this dynamic role, you will be the first point of contact for troubleshooting and resolving IT issues, assisting with Microsoft 365 administration, and providing cybersecurity guidance. The position offers a blend of remote support and occasional onsite visits in the DMV area, ensuring flexibility while delivering top-notch service. If you have a passion for technology and a knack for customer service, this opportunity is perfect for you to grow in a supportive environment.

Qualifications

• 1+ years of IT support experience, preferably in a managed service provider.
• Strong knowledge of Windows 10/11 and Microsoft 365.

Responsibilities

• Respond to and resolve Level 1 IT support tickets via phone and email.
• Troubleshoot Windows & Mac workstations and basic network issues.

Skills

IT Support

Customer Service

Troubleshooting

Windows 10/11

Microsoft 365

Basic Networking

Active Directory

Remote Desktop Tools

Education

1+ years of IT support experience

Tools

Ticketing System

Remote Tools

Job description

About the Role:

As a Tier 1 IT Support Technician, you’ll be the first point of contact for our clients, assisting with technical support, troubleshooting, and issue resolution. This role includes a mix of remote support and occasional onsite visits for clients in the Washington, D.C., Maryland, and Virginia (DMV) area.

What You’ll Do:

1. Respond to and resolve Level 1 IT support tickets via phone, email, and remote tools.
2. Troubleshoot Windows & Mac workstations, printers, and basic network issues.
3. Assist with Microsoft 365 administration (password resets, user management, basic troubleshooting).
4. Provide basic cybersecurity guidance and enforce security policies.
5. Help clients with software installation, updates, and general IT support needs.
6. Escalate complex issues to Tier 2/Tier 3 as needed.
7. Document issues and solutions in the ticketing system.

What We’re Looking For:

1. 1+ years of IT support experience (MSP experience is a plus!).
2. Strong knowledge of Windows 10/11, Microsoft 365, and basic networking.
3. Experience with Active Directory, remote desktop tools, and troubleshooting common IT issues.
4. Excellent customer service and communication skills.
5. Ability to work independently and as part of a team.
6. Located in the DMV area and available for occasional onsite visits.

Flexible work from home options available.