Technical Support Engineer - Tier 1

Tufin Technologies; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in network security is seeking a Technical Support Engineer - Tier 1. The role involves providing technical support to customers, troubleshooting issues, and supporting product implementation. Ideal candidates will have strong networking knowledge and customer-facing experience.

Qualifications

• 3+ years experience with Linux servers or network/security systems.
• Strong understanding of networks, protocols, and internet technologies.

Responsibilities

• Provide technical support to customers and partners.
• Troubleshoot issues within the Tufin suite and OS.
• Support the implementation of Tufin products.

Skills

Linux

Networking

Communication

Critical Thinking

Analytical Skills

Tools

Perl

Python

BASH

Firewall Administration

Job description

Tufin, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 1 at Tufin you will:

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS
• Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
• Support the implementation and integration of Tufin products within customers’ infrastructure
• Help to document best practices in maintaining Tufin solutions
• Develop a deep understanding of the customers’ technical environment
• Support the US & EMEA region

Requirements

• 3+ years implementation/operations experience of Linux servers, virtualization OR3+ years implementation/operations experience of network/security systems
• Previous customer/end user facing experience as a technical lead
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Perl, Python, BASH skills are a plus