Tier 1 IT Support Pro — Customer-Focused Problem Solver

clearbridge; Kent (WA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Vendor training

Professional development opportunities

Collaboration with skilled team members

Job summary

Clearbridge is seeking a proactive Tier 1 Technician based in Kent, WA, to provide exceptional customer support and resolve technical issues for clients. In this role, you'll own customer tickets from start to finish and build lasting relationships, while continually learning and growing within the company.

Ideal candidates will possess strong communication skills, a customer service mindset, and technical curiosity.

This hybrid position offers opportunities for professional development and collaboration in a dynamic team environment.

Qualifications

• Energized by helping people solve problems.
• Comfortable troubleshooting and understanding how systems connect.
• Clear, professional, and empathetic on phone and in writing.

Responsibilities

• Answer calls and emails from customers needing support.
• Own tickets from open to close, digging into root causes.
• Build customer relationships to anticipate their needs.
• Spot opportunities to add genuine value.

Skills

Customer service mindset

Technical curiosity

Strong communication

Ownership mentality

Tools

Windows

Active Directory

O365

Job description

Clearbridge is seeking a proactive Tier 1 Technician based in Kent, WA, to provide exceptional customer support and resolve technical issues for clients. In this role, you'll own customer tickets from start to finish and build lasting relationships, while continually learning and growing within the company.

Ideal candidates will possess strong communication skills, a customer service mindset, and technical curiosity.

This hybrid position offers opportunities for professional development and collaboration in a dynamic team environment.