Help Desk Tech

Gregg County; Texas; On-site; USD 38,000 - 52,000; Full time

Job summary

Gregg County Information Technology is hiring a Help Desk Technician to provide on-site support for Windows 10/11 PCs, printers, and related devices. The role requires basic LAN knowledge, Office suite proficiency, and the ability to lift equipment as needed.

The ideal candidate will install, configure, upgrade, and troubleshoot hardware and software, respond to user inquiries via phone or chat, and log tickets for tracking.

Qualifications

• Associates degree or 1 year IT support experience.
• 1 year experience installing and supporting Windows 10/11.
• General knowledge of LANs and PC-workstation/server relationships.
• Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access).
• Ability to lift 40 pounds and maneuver under desks.
• Must be on call on a rotating schedule (nights and weekends).
• Reliable transportation to support remote locations.
• Good personality and teamwork.

Responsibilities

• Install and set up PCs, printers and scanners.
• Assist users with application issues.
• Perform software upgrades.
• Troubleshoot and resolve hardware problems.
• Answer phone calls.
• Respond to emails or chat requests.
• Log tickets, deploy/move hardware.

Skills

Customer support

Windows troubleshooting

LAN knowledge

Microsoft Office

On-call readiness

Team collaboration

Education

Associates degree or IT support experience

Tools

Microsoft Office

Job description

## Help Desk TechApply: Information Technology: Full time: Posted Yesterday**Basic Qualifications:*** Associates degree or 1 year experience in a support role.* One year experience installing and supporting Windows 10/11* General knowledge of local area networks and the relationship between PC workstations and servers helpful.* Knowledge of Microsoft Office products such as Word, Excel, PowerPoint, and Access.* Database knowledge is helpful.* Physically able to life 40 pounds and maneuver under desks and confined spaces.* Must be able to be on call on a rotating schedule on off hours (nights and weekends)* Must have reliable transportation to support remote locations.* Must have a good personality and work well with others.* Training will be provided for this position. **Examples of Job Duties:*** Install and set up PCs, printers and scanners* Assist users with application issues.* Perform software upgrades.* Troubleshoot and resolve hardware problems.* Answering phone calls.* Responding to emails or chat requests.* Logging tickets, deploying/moving hardware.