Tier 1 Helpdesk Technician

Secur-Serv; United States; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Tuition reimbursement

LinkedIn Learning access

Job summary

Secur-Serv is a leading managed services provider of IT, print, and hardware services with a security focus at the core of every service. This remote, work-from-home role supports customers across the continental US and Canada from our Omaha, NE Center.

The Tier 1 Helpdesk Technician will troubleshoot and resolve issues for client environments, handling remote help desk tasks, workstation and server troubleshooting, and account management, while maintaining strong customer service and on-call

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer-focused IT Help Desk experience.
• Proven ability to troubleshoot and maintain servers, workstations, networking equipment and Windows 10 software applications.
• Proven Active Directory experience.
• Willing to work Mon-Fri 8am-5pm with rotating on-call and holiday schedule.

Responsibilities

• Troubleshoot and maintain servers, workstations, networking equipment and software applications with a customer-first focus.
• Provide technical support to customers using remote tools.
• Deliver first-class customer service experiences.
• Monitor customer system environments and functions.
• Escalate technical issues in a timely manner.
• Participate in the on-call rotation.
• Meet attendance requirements.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Teamwork

Communication

Education

High School Diploma

Tools

Active Directory

Windows 10

Remote support software

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our regular full‑time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company‑paid life insurance, and company‑paid short‑ and long‑term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• Utilize our company‑paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.
  This is a remote, work‑from‑home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Maine, Illinois, Hawaii, Virginia, Connecticut, DC, Vermont, or New Jersey.
  

POSITION SUMMARY

The Tier 1 Helpdesk Techniciansperformtechnical supportdutiesfor our customerenvironments. This role isbased out of ourNetwork OperationCenter in Omaha, NE.This position plays akey role working directly with clients providing support activities includingremote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; andconfigurationof drivers and settings oncorporatecomputing devices and printers.

ESSENTIAL RESPONSIBILITIES:

• Troubleshoot andmaintainservers, workstations, networkingequipmentand software applicationsmaintaininga customer first focus
• Provide technical support services to customers using over the phone software
• Provide first in class customer serviceexperiences
• Monitoring of customer system environments and functions
• Escalateappropriate technicalissuesin a timely manner
• Participate in the on-call rotation
• Meet all attendance requirements
• Other duties as assigned
  

REQUIREMENTS:

• High School Diploma or equivalent
• 1+year(s)work experience in a customer focused IT Help Desk position
• Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
• Proven Active Directory experience
• Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule
  

PHYSICAL/MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 70 pounds for set up/movement of office equipment,

• Mental Requirements – must be able to consistently:

  • Learn new tasks,
  • Remember Processes,
  • Maintain focus,
  • Complete tasks independently
  • Make timely decisions in the context of a workflow,
  • Ability to communicate effectively,
  • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [e-mail] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Secur-Serv Drug & Alcohol Use Policy