Tier 1 Help Desk Technician — Government IT Support (On-Site LA)

SteerBridge; Bossier City (LA); On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with matching

Paid Time Off

Paid Federal Holidays

Job summary

SteerBridge in Bossier City, LA seeks a Tier 1 Help Desk Technician to manage support requests from VA end users through various communication channels. You will be the primary contact for incident resolution, ensuring timely responses and effective service.

The ideal candidate is a U.S. Citizen, resident of Louisiana, and possesses strong customer service and communication skills. Benefits include health, dental, and life insurance, as well as a 401(k) plan.

Qualifications

• U.S. Citizen and resident of Louisiana.
• Ability to obtain Public Trust Clearance.
• Strong customer service skills through various communication channels.
• Ability to work effectively in fast-paced team environments.

Responsibilities

• Handle incoming support requests through phone, email, chat, and web portal.
• Create and track support tickets through resolution.
• Maintain communication with users throughout the ticket lifecycle.
• Support high-priority requests according to procedures.

Skills

Customer service skills

Communication skills

Technical troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow or similar ticketing systems

Job description

SteerBridge in Bossier City, LA seeks a Tier 1 Help Desk Technician to manage support requests from VA end users through various communication channels. You will be the primary contact for incident resolution, ensuring timely responses and effective service.

The ideal candidate is a U.S. Citizen, resident of Louisiana, and possesses strong customer service and communication skills. Benefits include health, dental, and life insurance, as well as a 401(k) plan.