Tier 1 Deployable SATCOM Support Specialist

Datapath, Inc.; Fort Carson (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Datapath, Inc. is seeking a Tier 1 Technical Support Specialist to serve as the service desk’s single point of contact for deployable SATCOM programs. You will troubleshoot, resolve incidents, and manage lifecycle tasks from open to close while coordinating SARs/SAAs and gateway requests.

You will support SATCOM terminals, tactical radios, baseband networking, encryption systems, and VTC/IP telephony within DoD and civilian networks. A Secret clearance is required.

Qualifications

• Bachelor’s degree (Engineering or IT preferred).
• 4–6 years related military deployable communications experience may substitute per contract.

Responsibilities

• Serve as single point of contact for all service requests, incidents, and disruptions.
• Monitor, track, and resolve trouble tickets through the service desk system.
• Manage RMAs and coordinate spare parts from the warehouse.
• Create and submit SARs/SAAs/GARs/GAAs via SIPRNet/NIPRNet; manage software licenses and renewals.
• Maintain real-time COP for deployed terminal link connectivity.

Skills

Customer service

Troubleshooting

Incident management

Documentation

Communication

Education

Bachelor’s Degree (Engineering or IT preferred)

Tools

ManageEngine ServiceDesk Plus

SIPRNet

NIPRNet

ACAS

Job description

Datapath, Inc. is seeking a Tier 1 Technical Support Specialist to serve as the service desk’s single point of contact for deployable SATCOM programs. You will troubleshoot, resolve incidents, and manage lifecycle tasks from open to close while coordinating SARs/SAAs and gateway requests.

You will support SATCOM terminals, tactical radios, baseband networking, encryption systems, and VTC/IP telephony within DoD and civilian networks. A Secret clearance is required.