Tier 1 Data Center Technician (Active Secret Clearance Required)

Seneca Holdings; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Clear Creek Federal is seeking a Tier 1 Data Center Technician in Washington, D.C. This onsite role supports a federal client and follows a 6:00PM - 6:30AM schedule, Thursday through Saturday and alternating Wednesdays.

The position focuses on maintaining server environments, communicating with stakeholders, and collaborating with Systems Administrators. Ideal candidates have a degree in IT or 1–3 years of data center experience, familiarity with ITSM tools like ServiceNow, and knowledge of

Qualifications

• A degree in IT or 1-3 years of experience supporting enterprise infrastructure or data centers.
• Experience with ITSM tools such as ServiceNow.
• Knowledge of Microsoft 365 apps (Outlook, SharePoint, Word, Excel).
• Ability to perform shifts and maintain quality work with minimal supervision.
• Strong attention to detail and professional interaction with others.
• Willingness to learn and adapt to new technologies and processes.
• VMware vSphere knowledge is a plus.

Responsibilities

• Monitor and maintain the server environment for a federal client and ensure reliability.
• Communicate status updates to stakeholders and assist with issue resolution.
• Troubleshoot server problems with Systems Administrators and document changes.
• Perform server reboots, including physical and virtual servers with VMware.
• Ping, test, and open outages to resolve server-related issues.
• Escalate complex issues to Level 2 engineers as needed.
• Adhere to security protocols while escorting on-site personnel.
• Observe data center conditions and manage emergency cooling and equipment movement.

Skills

IT support

ITSM tools

Microsoft 365

Attention to detail

Teamwork

Education

Degree in IT or 1-3 years experience

Tools

ServiceNow

VMware vSphere

Job description

Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission‑critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.

We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan.

Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.

We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non‑financial benefits back to the members of the Seneca Nation.

Clear Creekis seeking a Tier 1 Data Center Technician in Washington D.C.

This is an onsite role and considered to be an essential service position, in support of a federal client.

This is a night‑shift role following a 6:00PM - 6:30AM schedule.

- Thursday; Friday; Saturday; and every other Wednesday.

Roles and Responsibilities Include, but are not limited to:

• Monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.
• Communicating with stakeholders to provide updates on system status and collaborate on issue resolution.
• Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
• Performing server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
• Manually pinging, testing, and opening problem outages for the resolution of server-related issues.
• Escalating complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Applying knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
• Escorting and monitoring un‑cleared workers on‑site to maintain security protocols.
• Observing data center conditions and responding to situational issues, including setting up emergency cooling fans when necessary.
• Moving data center equipment within the data center; assisting with device and cable installation and removal.

Basic Qualifications:

• A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Ability to perform the required shifts.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
• Knowledge of VMware vSphere is a plus.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.