Tier 1/2 IT Specialist

Hazen and Sawyer; Cincinnati (OH); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits (medical, dental, etc)

Pre-tax spending plans

Disability & life insurance

Paid holidays & PTO

401(k) and planning support

Professional growth opportunities

Job summary

Hazen and Sawyer is seeking a motivated IT Support Specialist to join our fast-paced ITS Department in Cincinnati. This role focuses on tier 1/2 helpdesk support and learning opportunities in a collaborative environment.

Hybrid work model: 3 days in office, 2 days remote. We offer comprehensive health benefits, paid time off, 401(k) plan, and strong professional growth opportunities. Travel may be required.

Qualifications

• BS/BA degree in the field of computers is required.
• Minimum of 3-5 years working IT support is required.
• In-depth knowledge of Microsoft Windows based client operating systems.
• Expert knowledge in Microsoft Office 365.
• Familiar with the Open System Interconnection (OSI) model.
• Ability to diagnose problems and provide support for a wide range of applications.
• Maintain a clean and efficient working environment.

Responsibilities

• Provide support and troubleshooting of complicated issues on the Helpdesk.
• Provide high level customer services consistent with IT best practices.
• Assist with end user system deployments and upgrades.
• Assist in the preparation and implementation of policies, procedures, and standards.
• Develop documentation for new and existing workflows.
• Assist with testing new software, service packs, and patches.
• Occasional travel may be required as needed.

Skills

Windows OS

Office 365

OSI model

Problem solving

Communication

Education

BS/BA in Computer Science or related field

Tools

Hyper-V

Citrix

SharePoint

Job description

Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Tier 1/2 IT Support Specialist and beyond, then Hazen should be an option.

Hybrid (3 days in office; 2 days remote)

Why Hazen And Sawyer

• Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
• Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
• We foster a work environment low on bureaucracy and high in creativity.
• We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
• We currently have over 2,000 employees in 80+ offices throughout the United States, Latin America, Canada, and the UK.
• A flexible hybrid work schedule supports today's busy professionals.

Key Responsibilities

Candidates are expected to have experience in IT Helpdesk support and demonstrate interpersonal, organizational, and oral communication skills. They should work well in teams, possess analytical and problem-solving capabilities, be able to prioritize and execute tasks, and maintain an orderly workspace. Candidates should also be open to learning and developing new skills relevant to the responsibilities listed below

• Provide support and troubleshooting of complicated issues on the Helpdesk.
• Provide high level customer services consistent with IT best practices.
• Assist with end user system deployments and upgrades.
• Assist in the preparation and implementation of policies, procedures, and standards.
• Develop documentation for new and existing workflows.
• Assist with testing new software, service packs, and patches.
• Occasional travel may be required as needed.

Required Qualifications

• BS/BA degree in the field of computers is required
• Minimum of 3-5 years working IT support is required
• In-depth knowledge of Microsoft Windows based client operating systems.
• Expert knowledge in Microsoft Office 365.
• Working knowledge of the Open System Interconnection (OSI) model.
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Ability to maintain a clean and efficient working environment.

Preferred Qualifications

• Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
• SharePoint Administration experience preferred but not required

What We Offer

• Comprehensive health benefits (medical, dental, vision, and prescription plans)
• Pre‑tax flexible spending plans for medical, dependent care, and transportation
• Short and long-term disability, and employer paid life insurance
• Paid holidays, floating holidays, and paid time off (PTO)
• Employer‑contributed 401(k) plan and additional financial planning support
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
• Starting pay range for this position depends on skills, experience, education and geographical location