Fair Ketch | Server PM

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

The Omni Hotels & Resorts in Fort Lauderdale is seeking a guest-focused server to deliver exemplary service across our food and beverage outlets. You will greet guests, set tables, and collaborate with the culinary team to meet meal requirements and dietary needs.

With at least 1 year of serving experience, you will confidently upsell items, handle MICROS transactions, and maintain a welcoming, high‑standard service mindset during varied shifts, including weekends and holidays.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Knowledge of wine, spirits, and beer; experience selling wines.

Responsibilities

• Adhere to Omni rules, policies, procedures, and standards.
• Greet guests using All-In impression standards.
• Set tables according to event type and service standards.
• Suggestively sell items and answer questions on menu selections.
• Communicate with culinary team regarding meal requirements and dietary needs.
• Record transactions in MICROS in a timely manner.
• Adhere to cash handling standards.
• Ensure satisfaction with each course and/or beverage.
• Present accurate check and process payment.
• Maintain cleanliness of work areas throughout the day.
• Set up and break down stations, including side work.
• Perform other duties as assigned by leadership.
• Be pleasant, greet guests, using surnames when obtained.

Skills

Customer service

Cash handling

Wine & beverage knowledge

English communication

Tools

MICROS system

Job description

The Omni Ft. Lauderdale Hotel is a 29-story hotel located at 1950 Eisenhower Blvd, directly connected to the Broward County Convention Center. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. It boasts over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms, and pre‑function meeting space with waterfront views.

Job Purpose

To provide exemplary service to all guests according to Omni standards.

Essential Job Functions

• Adhere to all Omni rules, policies, procedures, and standards.
• Greet guests using the All‑In impression standards set forth by Omni.
• Set tables according to type of event and service standards directed by leadership.
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transactions in MICROS system in a timely manner.
• Adhere to cash handling standards.
• Ensure satisfaction with each food course and/or beverage.
• Present accurate check to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Set up and break down stations, including side work.
• Perform any other duties assigned by leadership.
• Be pleasant, smile, and greet all guests, using surnames when obtained.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.

Cash Handling Experience

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co‑workers within and outside of your department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast‑paced environment.
• Excellent customer service, service recovery, and problem‑solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

Environment & Position Analysis

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Require frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.