Ticketing Systems & Visitor Experience Specialist

National Geographic; Washington (District of Columbia); On-site; USD 64,000 - 67,000; Full time

Job summary

The National Geographic Society in Washington, DC seeks a Ticketing System Specialist to support a complex museum admission and CRM system across Base Camp and MOE operations. You will maintain documentation, assist with on-sales, and coordinate with our ticketing vendor to ensure accurate capacities, smooth guest experiences, and reliable promotional tooling.

In this on-site role you’ll provide level‑1 front-of-house support, escalate issues to IT vendors, assist in call center and welcome desk

Qualifications

• 3 years of experience with at least one year of ticket sales system or CRM experience.
• Experience using ticket sales software and multiple CRMs, with Salesforce preferred.
• Proficient in Microsoft Office and Google Workspace with strong communication.

Responsibilities

• System Support: Maintain and update documentation for system configuration, processes, and upgrades.
• Front of House: Provide level-1 escalation support and assist at the Welcome Desk and Call Center.
• Cross-Departmental: Coordinate with divisions for ticketing requests and project support.
• Analytics & Reporting: Generate sales and operational reports and distribute special requests.

Skills

Ticket sales software

CRM experience

Salesforce

Microsoft Office

Google Workspace

Multitasking

Communication skills

Attention to detail

Education

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

The National Geographic Society in Washington, DC seeks a Ticketing System Specialist to support a complex museum admission and CRM system across Base Camp and MOE operations. You will maintain documentation, assist with on-sales, and coordinate with our ticketing vendor to ensure accurate capacities, smooth guest experiences, and reliable promotional tooling.

In this on-site role you’ll provide level‑1 front-of-house support, escalate issues to IT vendors, assist in call center and welcome desk