Museum Retail Associate: Guest Experience & Merch Ops

National Geographic Society; Washington (District of Columbia); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement with matching

Paid time off

Job summary

National Geographic Society is seeking a part of our Retail Shop team to support the Museum of Exploration. The Retail Sales Associate will service visitors, process POS transactions, and help maintain orderly retail outlets across Base Camp and pop-up events.

You’ll work with a friendly Hospitality Team, handle merchandise processing, and assist with inventory cycles while upholding our visitor experience standards in a fast-paced museum setting.

Qualifications

• High school Diploma preferred.
• 0–1-year experience in a retail store setting preferably in a museum or visitor attraction.
• Experience in a visitor attraction or museum retail shop or warehouse.
• Cash-handling experience.
• Attention to detail.
• Strong written and oral communication skills.
• Collaborative mindset and ability to work in a team or group to accomplish a task.
• Proficiency in Microsoft Office Suite and Google Workplace tools.
• Ability to work nights and weekends as needed.
• Be able to lift up to 25lbs.

Responsibilities

• Provide exceptional customer service in accordance with the National Geographic visitor service philosophy.
• Utilize the Retail POS to process purchases, exchanges, and returns within the Museum of Exploration Shop, retail outlets across Base Camp, and at external pop-up events.
• Upsell add-on items during visitor transactions.
• Maintain an organized and orderly environment for ease of navigation and execution of retail operations within the retail outlets.
• Stay up to date on product knowledge in order to answer customer inquiries quickly and efficiently.
• Answer customer questions about the Museum of Exploration, including exhibits and events.
• Support the Retail Warehouse Team in transferring merchandise from the warehouse to the sales floor.
• Place product quickly and accurately as it is brought from the warehouse to the sales floor.
• Assist the Assistant Manager, Retail Shop in merchandising and setting product displays.
• Complete the damage process for merchandise that is returned damaged or is damaged on the sales floor.
• Assist the General Manager, Retail Shop with monthly cycle counts and inventory spot checks.
• Be able to support the Warehouse Team in the warehouse if needed.
• Participate in the annual inventory process.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Teamwork

Microsoft Office

Google Workspace

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

National Geographic Society is seeking a part of our Retail Shop team to support the Museum of Exploration. The Retail Sales Associate will service visitors, process POS transactions, and help maintain orderly retail outlets across Base Camp and pop-up events.

You’ll work with a friendly Hospitality Team, handle merchandise processing, and assist with inventory cycles while upholding our visitor experience standards in a fast-paced museum setting.