Ticketing Sales and Operations Specialist (Administrative Analyst/Specialist, Exempt I)

Sonoma State University; Sonoma (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sonoma State University is seeking a Ticket Sales and Operations Specialist to support the Box Office with sales, operations, and event management. The role requires a bachelor's degree and experience in customer service and ticket sales. Key responsibilities include supervising student assistants and handling sensitive information. The position offers a competitive salary and comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement (CalPERS)

Tuition Waiver

Vacation

Sick Leave

15 Paid Holidays

Qualifications

• 3 years of experience in customer service or related administrative work.
• 2 years of ticket sales experience preferred.

Responsibilities

• Provide support to the Box Office, including sales and operations.
• Supervise student assistants and manage events.

Skills

Customer Service

Leadership

Analytical Skills

Event Management

Education

Bachelor's Degree

Tools

Google Suite

Microsoft Office

AudienceView

PeopleSoft

Job description

Application Process

This position is open until filled. For full consideration, please submit your application, cover letter, and resume by 8am on Tuesday, May 27, 2025.

Please review the position description above for the full scope of responsibilities and qualifications.

Job Summary

Reporting to the Associate Vice President for Administration and Finance (AVP), the Ticket Sales and Operations Specialist performs administrative, technical, and analytical duties. They provide day-to-day support to the Box Office, including sales, operations, cash control, and event management. The role involves independent research, policy development, and leadership in projects and events, including supervising student assistants. The position requires interaction across university levels and handling sensitive information.

Key Qualifications

A bachelor's degree plus three years of responsible experience in customer service or related administrative work is required. Two years of ticket sales experience and familiarity with web-based ticketing software are preferred. Proficiency in computers, Google Suite, and Microsoft Office (Word, Excel) is required. Knowledge of AudienceView and PeopleSoft is a plus.

Salary and Benefits

The starting salary ranges from $4,598 to $4,998 per month, depending on experience. This full-time, exempt position offers potential for permanent status after probation. Benefits include medical, dental, vision, life, disability insurance, retirement (CalPERS), tuition waiver, vacation, sick leave, and 15 paid holidays. Sonoma State University participates in the Public Service Loan Forgiveness Program. A detailed benefits summary is available online.

Additional Information

Sonoma State University values diversity, sustainability, and community engagement. We are committed to equal opportunity employment, considering all qualified applicants regardless of race, religion, gender, or other protected statuses. The position may require compliance with mandated reporting laws and COVID-19 vaccination recommendations. Applicants should be prepared for a background check and must reside in California due to CSU policies.

For questions about the application process, contact [e-mail]. Accommodations for disabilities are available upon request. The university also provides security and fire safety reports accessible online or upon request.