Ticketing & Guest Experience Intern (Seasonal, Paid)

Gondola; Columbus (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Gondola is seeking an Intern in the Box Office and Ticket Sales to support walk-up sales, account management, and group sales outreach. This seasonal, on-site role assists with game-day operations and delivers positive guest experiences.

You will handle ticket transactions, troubleshooting, and basic market research while contributing to revenue operations in a fast-paced sports setting.

Qualifications

• Strong customer service and communication skills.
• Interest in sports sales, ticketing, or customer experience.
• Comfortable in a fast-paced, public-facing environment.
• Accuracy in data entry and transaction handling.

Responsibilities

• Assist with walk-up and advance ticket transactions using the team’s POS/ticketing system.
• Support will-call distribution, season ticket pickup, and digital ticket troubleshooting.
• Provide customer service related to seat options, pricing, group packages, and accessibility needs.
• Participate in outbound sales campaigns (email, phone, and onsite outreach).
• Update ticketing records, sales logs, and tracking reports.
• Assist with group reservations, youth leagues, corporate packages, and community ticket programs.
• Conduct basic market research on potential ticket buyer segments.
• Help manage game-day ticket booth operations to ensure efficient flow and positive guest experience.

Skills

Customer service

Communication

Sports sales interest

Public-facing

Data entry accuracy

Job description

Gondola is seeking an Intern in the Box Office and Ticket Sales to support walk-up sales, account management, and group sales outreach. This seasonal, on-site role assists with game-day operations and delivers positive guest experiences.

You will handle ticket transactions, troubleshooting, and basic market research while contributing to revenue operations in a fast-paced sports setting.