Ticket Writer - (The Queen Casino Baton Rouge)

Bally's Corporation; Baton Rouge (LA); On-site; USD 17,908 - 20,664; Full time

Job summary

Bally's Corporation in Baton Rouge seeks a Sportsbook Cashier to provide prompt and courteous service to guests while handling bets, tickets and payouts. The role requires cash handling, strong customer service, and compliance with gaming regulations.

Must be 21+ with a high school diploma or GED. Experience with sportsbook systems and knowledge of wagering rules are preferred, as well as familiarity with Title 31 software.

Qualifications

• Prior cash handling experience is required.
• Customer service experience is required.
• Must be at least 21 years of age.
• High School diploma or GED is required.
• Six months of prior experience in race and sports wagering is preferred.
• Preferred: ability to operate the Sportsbook tracking system and Title 31 software.
• Strong knowledge of the gaming industry and betting process is preferred.

Responsibilities

• Accepts bets and writes tickets for all sporting events from guests.
• Pays winners using tickets and vouchers with a sports computer system.
• Balances a till and follows cash handling procedures.
• Maintains a neat, stocked window for the next shift.
• Processes and reconciles transactions accurately.
• Keeps knowledge of all wagering terms, lines and odds.
• Completes required company, state, tax, and gaming records.
• Maintains confidentiality and follows policies and procedures.

Skills

Cash handling

Customer service

Gaming/betting knowledge

Sportsbook software

Race and sports wagering

Education

High School diploma or GED

Tools

Sportsbook tracking system

Title 31 software

Job description

Principal Duties and Responsibilities

• Sportsbook Cashier provides prompt, courteous, accurate and overall exceptional service to guests.
• Accepts bets and writes tickets for all sporting events from guests in a professional and courteous manner, utilizing a sports computer system.
• The Sportsbook Cashier receives sport tickets from guests and pays guests who present winning tickets and vouchers utilizing a sports computer system.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.
• The Sportsbook Cashier maintains a neat and well-stocked window for the next shift.
• Process and maintain accurate transactions and reconciliations.
• Must know all terms and conditions pertaining to sports wagering.
• Must be fully aware of all lines and odds in the new Sportsbook.
• Accurately and thoroughly complete all requisite Company, federal, state, tax, and/or gaming regulation records and forms.
• Maintain confidentiality of privileged information obtained because of normal working procedures.
• Perform all duties in accordance with established Company, departmental, and regulatory policies, and procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Target Compensation Range

• $13.50 per hour

Experience

The ability to operate the Sportsbook tracking system and Title 31 software system are preferred. (preferred)

Strong background and in-depth knowledge of the gaming industry and betting process preferred. (preferred)

Six (6) months of prior experience in race and sports wagering preferred. (preferred)

Prior cash handling experience required. (preferred)

Customer Service experience required. (preferred)

Must be at least 21 years of age. (preferred)

High School diploma or GED required. (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.