Ticket Writer - Silver Legacy (Reno)

Caesars Entertainment; United States; On-site; USD 15,000 - 21,000; Full time

Job summary

Caesars Entertainment is seeking a Sportsbook Ticket Writer to be the face of our retail sports book operation, delivering exceptional customer service to both regulars and new bettors. You will guide customers through our betting options and help them make informed, responsible wagering decisions.

Ideal candidates will have strong cash handling skills, basic computer knowledge, and a 21+ age requirement. This role requires schedule flexibility and adherence to gaming regulations, with a

Qualifications

• Provide a high level of customer service to anyone who comes into our sportsbooks.
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board.
• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner.
• Try to deescalate customer disputes/complaints and elevate to direct supervisor when needed.
• Communicate and promote our menu of sports betting options to customers.
• Ensure all necessary compliance paperwork/documentation is filled out according to Company policy and gaming control board standards.

Responsibilities

• Provide a high level of customer service to anyone who comes into our sportsbooks.
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board.
• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner.
• Try to deescalate customer disputes/complaints and elevate to direct supervisor when needed.
• Communicate and promote our menu of sports betting options to customers.
• Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards.
• Exemplify our core values, family style service, our mission and vision.
• Exemplify our DEI culture.

Skills

Customer service

Communication

Math

Cash handling

Compliance

Team mentoring

Initiative

High school diploma

Education

High School diploma or equivalent

Tools

MS Excel

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Starting pay: $13.00 USD

JOB SUMMARY:

The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advice and answer customer questions to help them make an informed, responsible decision with their sports wagering.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following)

Provide a high level of customer service to anyone who comes into our sportsbooks

Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board

Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner

Try to deescalate customer disputes/complaints and elevate to direct supervisor when needed

Communicate and promote our menu of sports betting options to customers

Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to sit/stand for extended periods at a time
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must be 21 years of age or older
• obtain a gaming license
• Must have 1+ years of cash handling experience
• High level of customer service
• Effective communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Self-starter attitude who shows initiative
• High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

• Must be able to stand for extended periods of time
• Must be able to lift, pull, or push 25 lbs.
• Must be able write for extended periods of time
• Must be able twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled and noisy environment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.