Ticket Writer- Part time/Elgin, IL

Caesars Sportsbook & Casino; Elgin (IL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

A prominent gaming establishment in Elgin, Illinois, seeks a Customer Service Representative for its sportsbook operation. The role involves providing exceptional customer service, assisting novice bettors, and adhering to company and regulatory rules. Candidates should have cash handling experience, strong communication skills, and availability for flexible scheduling, including nights and weekends. The position offers a salary of $15.00 per hour, along with benefits such as 401(k), Paid Time Off, and education assistance.

Qualifications

• Must be a minimum of 21 years old.
• Must be able to obtain and retain a gaming license.
• Must have basic computer knowledge.
• Minimum of 1 year of cash handling experience is required.
• Strong customer service skills are essential.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Provide top tier customer service to enhance customer experience.
• Ensure adherence to company rules and regulations.
• Familiarize with betting options to engage customers.
• Assist in resolving customer disputes and complaints.
• Collaborate effectively with team members.
• Complete all necessary paperwork as per company policy.

Skills

Customer service

Cash handling

Communication skills

Education

High School Diploma or GED

Tools

MS Excel

Job description

Job Description

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Other duties as assigned

Qualifications

• Must be minimally 21 years old
• Able to obtain and retain a gaming license
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment

Salary Range: $15.00 per hour

Benefits

• 401(k), Paid Time Off, Education Assistance, Team Member Discounts