Concession Supervisor

ASM Global-SMG; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

ASM Global Group is seeking a Concessions Supervisor to oversee day-to-day operations across venues in the United States. You will lead concession teams, ensure high standards of food quality, service, and cleanliness, and manage opening/closing procedures at multiple locations.

Key duties include supervising staff, maintaining accurate cash handling and inventory, enforcing beverage policies, and providing feedback to the Concessions Manager. Flexibility to work nights and weekends is required.

Qualifications

• Minimum high school diploma or GED.
• Previous management or supervisory experience in food and beverage.
• Strong customer service and communication skills.
• Ability to count money and handle cash accurately.
• Ability to follow directions and perform duties.
• Positive attitude and neat appearance.
• Must speak and understand English.
• Attend F&B training sessions.
• Able to pass background/credit check.
• Flexible hours including nights and weekends.

Responsibilities

• Supervise multiple locations and teams.
• Ensure high level of customer service and quality.
• Maintain safe and sanitary work area.
• Verify inventory and counts during events.
• Maintain accurate cash/credit handling procedures.
• Open and close concession stand.
• Enforce beverage and alcohol policies.
• Address guest requests with professionalism.
• Provide feedback to Concessions Manager.
• Work flexible hours including nights, weekends, and holidays.
• Willingness to perform additional tasks as needed.
• Regular attendance required.

Skills

Management experience

Customer service

Cash handling

Team leadership

Multitasking

Attention to detail

English language

Flex hours

Education

High School Diploma or GED

Food & Beverage management experience

Background check approval

Tools

Microsoft Office

Excel

Job description

SUMMARY

Position requires an individual to have supervisory skills, customer service skills, positive attitude, knowledge of food preparation, oversee all areas in preparing location and area for day-to-day operation, responsible for accurate accounting and all transactions and assist with location inventory controls.

RESPONSIBILITIES

• Supervise multiple locations, non-profit groups, and team members.
• Ensure high level of customer service with a high standard of quality and cleanliness.
• Maintain safe working conditions and sanitary work area.
• Assign tasks to cashiers as necessary.
• Maintain accurate cash/credit handling procedures at all times.
• Follow and enforce rules and regulations of the food and beverage department and alcohol policies.
• Take initiative to deliver the highest levels of customer service and food quality to every guest.
• Perform checklist and give direct feedback to Concession Manager.
• Ensure proper opening and closing of stand.
• Ensure inventory counts are accurate before, during and after events, accountable for the area that is assigned each event.
• Ensuring team members are abiding by all policies and procedures.
• Willingness to perform additional tasks such as cooking, cleaning, working portables and concession stand when needed.
• Regular attendance is an essential job function.
• Position requires the ability to work at all Legends Global venues in Wichita and Andover.
• Performs other related duties as assigned.

DUTIES

• Report to Concessions Manager in appropriate uniform, for assigned location.
• Lead team or teams working in concession stand either portable or on the floor.
• Accurately verify all inventory.
• Follows all rules and regulations which apply to the beverage operations and to Food and Beverage Division.
• Ensure any guest request for alcohol requires a request for proper identification.

QUALIFICATIONS

• Previous management responsibilities.
• Experience within food and beverage.
• Ability to ensure each person on team delivers a high level of customer service with high standards for quality and cleanliness.
• Basic math ability to accurately count and handle money.
• Ability to follow directions and effectively perform the work.
• Positive attitude and neat appearance.
• Must speak and understand English.
• Attend all Food & Beverage assigned training classes and venue training.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED.
• Previous management or supervisory experience within food and beverage industry, preferred.
• Excellent customer service, interpersonal and communication skills.
• A good attitude and a smiling face required.
• Must be able to work independently with little or no supervision.
• Ability to work with co-workers, volunteers, and all levels of staff.
• Must be able to pass background/credit check.

SKILLS AND ABILITIES

• Positive, customer service-oriented attitude at all times.
• Cash register operation.
• Microsoft Office and Excel Data entry of inventory.
• Ability to lead team or teams as required.
• Strong knowledge of sanitary practices.
• Maintains proper grooming and dress code standards.
• Work ethics encourage strong urgency and quality in a team environment.
• Ability to work with other staff members in the venue.
• Ability to undertake and complete multiple tasks.
• Attention to detail.

OTHER QUALIFICATIONS

• Requires ability to work flexible hours, including nights, weekends, and holidays.

PHYSICAL DEMANDS

This position requires stooping and lifting up to 45 lbs., substantial standing and walking. Finger dexterity to write, operate computer, cash register, POS system.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.