Ticket Service Account Executive

Angel City Football Club; Santa Monica (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

Angel City FC is seeking a Ticket Service Account Executive in Santa Monica to grow the fan base and support the ticketing department. The role focuses on servicing Season Ticket Holders with a solutions-driven mindset and a commitment to the Angel City brand.

You will work non-traditional hours including weekends and holidays, manage campaigns, and help create exceptional game-day experiences while representing the values of Angel City FC and the NWSL.

Qualifications

• Experience working in ticketing and service, ideally in sports, luxury, or hospitality.
• Ability to work non-traditional hours, including weekends and holidays.
• Strong written and verbal communication, interpersonal skills.
• Proficiency with Microsoft Office applications.
• Knowledge of Archtics and Salesforce is preferred.

Responsibilities

• Achieve individual and team revenue targets including renewals and upsell.
• Provide best-in-class service to Season Ticket Holders.
• Support onboarding and education for new customers.
• Execute Season Ticket Holder campaigns and benefits programs.
• Create memorable game-day experiences for Season Ticket Holders.
• Assist with game-day activities, client entertaining, and ticket booths.
• Collaborate with the team to uphold Angel City brand values.

Skills

Ticketing experience

Customer service

Strong communication

Non-traditional hours

Team player

Tools

Archtics

Salesforce

Job description

At Angel City FC, we are building a world‑class organization that uses sport to drive equity. One of the most valuable women's sports teams in the world, we are redefining how sport, entertainment, and purpose intersect.

Our vision is to create engaging and unique experiences that bring our mission to life while building a sustainable, high‑growth business. We lead with passion, innovation, and a commitment to doing things differently.

We are stronger together, have more impact together, and have more fun together.

Role Overview:

Angel City is looking for a Ticket Service Account Executive to support the growth of Angel City FC's fan base and ticketing department. Providing thoughtful, strategic servicing to our Season Ticket Holders and fans is paramount to Angel City's success. This role will report to the Sr. Manager, Ticket Services.

Key Responsibilities:

• Achieve individual and team revenue targets as set forth by Angel City leadership, including renewal, upsell, and referrals
• Provide best‑in‑class service to Season Ticket Holders
• Drive a solutions‑oriented culture by implementing positive, team‑oriented behavior
• Engage with Season Ticket Holders; support new customer onboarding and education
• Execute Season Ticket Holder touchpoint campaigns and benefits programs
• Create exceptional, memorable experiences for Season Ticket Holders through game‑day opportunities and events
• Perform game day responsibilities, including entertaining clients and prospects, as well as working ticket booths and tables

As a Ticket Service Account Executive at ACFC, we provide the opportunity for you to:

• Represent the Angel City brand and our values daily as we look to set a new standard in sports
• Build your career with a service‑focused, entrepreneurial, and growing brand
• Help build a brand and sports team from the ground up

Requirements:

We are particularly interested in candidates who have demonstrated fluency in the following areas:

• Experience working in ticketing and service, preferably within professional sports, luxury, or hospitality
• Ability to work non‑traditional hours, including weekends and holidays
• Strong communication skills, including written, verbal, and interpersonal
• Knowledge of Microsoft Office applications
• Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL
• Ideal to have knowledge and proficiency in Archtics and Salesforce

Compensation

This is a non‑exempt, full‑time position that pays $20.00 per hour.

Angel City FC is committed to building an inclusive environment that celebrates diversity and fosters belonging. We believe our differences make us stronger, and we are proud to build a team that reflects the communities we serve.