Ticket Seller Supervisor | Part-Time | Chaifetz Arena

Oak View Group; St. Louis (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Ticket Seller Supervisor to lead a dynamic team in providing exceptional customer service at a premier venue. This part-time role involves assisting guests with ticket purchases, managing ticket seller operations, and ensuring a smooth experience during events. With a focus on customer satisfaction and operational efficiency, this position offers a unique opportunity to be part of a vibrant team dedicated to enhancing the live event experience. Join a diverse and inclusive environment where your contributions will make a significant impact on the guest experience and the overall success of the venue.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Ability to work in a fast-paced, high-pressure environment.
• Exceptional customer service skills and cash handling experience.

Responsibilities

• Provide exceptional customer service to guests in person and on the phone.
• Assist in ticket purchasing and troubleshoot ticketing issues.
• Manage a team of ticket sellers and ensure smooth operations.

Skills

Customer Service

Cash Handling

Team Management

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Ticketmaster Archtics

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

A Ticket Seller Supervisor is a part-time employee who will act as the primary point of contact for customers as they purchase tickets for upcoming events at the Chaifetz Arena, as well as help manage our team of 5-10 ticket sellers. They are responsible for providing accurate information for our guests and ensuring all service needs are met, providing backup to sellers during the shift and counting cash at the end of the day. Ticket Seller Supervisors will work during the week during our normal business hours (Tuesday – Friday 10am-5pm) and during events to ensure smooth ticketing operations throughout the guest’s experience.

This role pays an hourly wage of $17.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until June 6, 2025.

Responsibilities

ESSENTIAL FUNCTIONS:

• Provide exceptional customer service to all guests both in person and on the phone.
• Assist in the purchasing of tickets for upcoming events via Ticketmaster Archtics.
• Provide full and accurate information to interested parties.
• Help troubleshoot any ticketing issues guests may have on the day of or leading up to events.
• Field all inquiries about the venue over the phone and direct all calls to the appropriate departments.
• Assist in providing a safe and secure environment for Chaifetz Arena.
• Address any customer complaints in a respectful, helpful way and escalate to managers as needed.
• Balance all cash drawers at the end of the shift.
• Open or close the box office alone on occasion.
• Provide managerial oversight for Ticket Sellers.
• Assist Box Office Managers with various tasks, including checking voicemail, light paperwork, and organization of the box office.
• Help relocate guests on show nights and field in-person ticketing requests during events.
• Monitor Will Call and verify ID of those picking up.
• Provide excellent customer service assistance to internal and external parties.
• Exemplify the GREAT philosophies.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

• High school diploma, GED, or equivalent preferred.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
• Customer service experience.
• Cash handling experience.
• Exceptional customer service skills – outgoing and friendly personality required.
• Ability to communicate clearly and concisely in the English language.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of a team, remaining flexible in role.
• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays.
• Previous team management/supervisor experience is a necessity.
• Previous box office experience is a HUGE plus.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.