Ticket Seller Supervisor | Part-Time | Chaifetz Arena

Oak View Group; St. Louis (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Ticket Seller Supervisor at a leading venue management company. This part-time role offers an exciting opportunity to engage with guests while ensuring smooth ticketing operations at the Chaifetz Arena. You'll lead a team of ticket sellers, provide exceptional customer service, and manage cash handling tasks. Ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and have a passion for delivering top-notch service. This role not only offers competitive hourly pay but also benefits like a 401(k) savings plan. If you're ready to make a difference in the live event industry, we want to hear from you!

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Demonstrated ability to function in a fast-paced environment.
• Exceptional customer service skills with a friendly personality.

Responsibilities

• Provide exceptional customer service both in person and over the phone.
• Assist with ticket purchases and troubleshoot ticketing issues.

Skills

Customer Service

Cash Handling

Team Management

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Ticketmaster Archtics

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

A Ticket Seller Supervisor is part-time employee who will act as primary point of contact for customers as they purchase tickets for upcoming events at the Chaifetz Arena, as well as help manage our team of 5-10 ticket sellers. They are responsible for providing accurate information for our guests and ensuring all service needs are met, providing back up to sellers during the shift and counting cash at the end of the day. Ticket Seller Supervisors will work during the week during our normal business hours (Tuesday – Friday 10am-5pm) and during events to ensure smooth ticketing operations throughout the guest’s experience.

This role pays an hourly wage of $17.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until June 6, 2025.

Responsibilities

ESSENTIAL FUNCTIONS:

• Provide exceptional customer service to all guests both in person and on the phone
• Assist in the purchasing of tickets for upcoming events via Ticketmaster Archtics
• Provide full and accurate information to interested parties
• Help troubleshoot any ticketing issues guests may have on day-of or leading up to events
• Field all inquiries about the venue over the phone & direct all calls to the appropriate departments
• Assist in providing a safe and secure environment for Chaifetz Arena
• Address any customer complaints in a respectful, helpful way and escalate to managers as needed
• Balance all cash drawers at the end of shift
• Open or close box office alone on occasion
• Provide managerial oversight for Ticket Sellers
• Assist Box Office Managers with various tasks, including checking voicemail, light paperwork, organization of box office
• Help relocate guests on show nights and field in-person ticketing requests during events
• Monitor Will Call and verify ID of those picking up
• Provide excellent customer service assistance to internal and external parties
• Exemplify the GREAT philosophies
• Other duties as assigned

Qualifications

QUALIFICATIONS:

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer Service experience
• Cash handling experience
• Exceptional Customer Service skills – outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays
• Previous team management/supervisor experience is a necessity
• Previous Box Office experience is a HUGE plus

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.