Ticket Seller I

ASM Global; Louisville (KY); On-site; USD 14,000 - 19,000; Part time

Job summary

Legends Global operates the KFC Yum! Center in Louisville, KY, and is seeking a ticketing assistant to help guests with purchases, Will Call, and event information. This role requires accurate cash handling and a customer-first approach in a fast-paced entertainment venue.

Hourly salary is $12, with shifts that may include evenings, weekends and holidays. Prior experience with Ticketmaster and basic computer skills are preferred to ensure smooth guest service.

Qualifications

• Operate the Ticketmaster system to assist ticket purchases.
• Handle cash and transactions accurately and balance at shift end.
• Provide friendly, professional customer service in a fast-paced venue environment.

Responsibilities

• Assist customers with tickets, Will Call distribution, and event information.
• Balance cash drawers and reconcile receipts at shift end.
• Answer questions about pricing, availability and upcoming events with clarity.

Skills

Ticketing operations

Cash handling

Customer service

Basic computer skills

Tools

Ticketmaster system

Job description

KFC YUM! CENTER operated by Legends Global is a multi-use entertainment venue in Louisville, Kentucky. The KFC Yum! Center offers a variety of world class events including concerts, family shows, sporting events and other special events, while providing a clean and safe environment and guaranteeing the ideal entertainment guest experience and satisfaction.

Legends Global houses offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary

Assists customers with ticket purchases, distributes will call, and informs customers of general KFC Yum! Center event information.

Salary: $12/hour

Essential Functions

• Operates Ticketmaster system in order to assist customers with ticket purchases for the KFC Yum! Center in a friendly and professional manner.
• Accesses and distributes will call for tickets purchased via Ticketmaster and all Box Office will call.
• Provides assistance to customers in order to answer event related questions (i.e. ticket availability, ticket pricing, event seat selection, upcoming event schedule).
• Interacts in a professional manner when dealing with various internal and external customers, vendors, and staff.
• Distributes change accurately. Balances cash at the beginning and end of each shift to ensure no discrepancies.
• Retains all merchant receipts in order to balance credit card sales at the end of each shift.

Required Qualifications

• Must be able to work in a fast-paced environment
• Demonstrated ability to accurately and efficiently deal with large quantities of cash or payment methods
• Must be able to demonstrate commitment and willingness to provide excellent customer service
• Must be willing to work flexible hours including evenings, weekends and holidays as needed
• Must have knowledge of basic computer programs

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

For more information, please contact Human Resources at [phone].