Ticket Seller

Legends; Las Vegas (NV); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Legends Global is seeking a Box Office Ticket Seller at Allegiant Stadium in Las Vegas to provide friendly customer service, sell tickets, and distribute will-call tickets for all events. You will operate Ticketmaster HOST and Archtics, process cash and card transactions, reconcile tills, answer phones, assist the Box Office Management Team, and guide guests with event and accessibility information.

Legends is an Equal Opportunity employer that values diversity and teamwork, with varied shifts

Qualifications

• High School Diploma or equivalent.
• 1–3 years of related work experience.
• Cash handling, processing credit/debit transactions, and vouchers; reconciling tills.
• Proficient in Microsoft Office (Excel/Word) and able to communicate effectively.

Responsibilities

• Assist customers with ticketing software and process purchases by cash, credit, debit, and vouchers.
• Manage will-call and guest list; check IDs and distribute tickets.
• Resolve issues and escalate to management when needed; answer show/ticket inquiries.
• Provide venue/event information including accessibility and ADA requests; assist with show settlement as needed.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma

Tools

Ticketmaster HOST

Archtics

Job description

Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.

Job Summary

The Box Office Ticket Seller is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed Allegiant Stadium events. Other duties include cash handling, answering phones, organizing will-call, and assisting the Box Office Management Team with other duties as needed.

Essential Functions

• Assist customers with using ticketing software (i.e. Ticketmaster HOST, Archtics and others as required) and processing ticket purchases through various methods including cash, credit, debit, and vouchers.
• Assist with will-call and guest list management.
• Check identification and distribute tickets to the proper parties.
• Resolve issues as they arise and elevate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information.
• Provide guidance with venue and/or event information, accessibility, ADA requests, etc.
• Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office Manager for assistance.
• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Work proficiently in a fast-paced, busy environment.
• Accurately reconcile sales and will-call receipts.
• Provide sales and ticketing information to the accounting and operations teams as needed.
• Assist with show settlement as necessary.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-3 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have cashiering experience: cash handling, processing credit/debit transactions, and vouchers; reconciling tills and balancing transactions in compliance with cashiering policies
• Proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with the ability to work in a fast-paced environment

Preferred Qualifications

• Previous experience working on a venue ticketing platform preferred
• Previous experience working in events and knowledge of the music industry preferred

Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.