Guest Experience Coordinator

ASM Global-AEG Management Las Vegas LLC.; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Legends Global at Allegiant Stadium in Las Vegas seeks a Guest Experience Coordinator to ensure exceptional service delivery and seamless guest interactions.

You will report to the Director of Guest Experience and support guest engagement, process ancillary event needs, and manage administrative tasks across the venue. This role requires flexibility to work nights, weekends, and holidays as needed and strong collaboration with vendors and tenants.

Qualifications

• BA/BS degree required.
• 2–4 years in customer service or sports & entertainment industry.
• Experience with scheduling systems (ABI Mastermind preferred).
• Strong communication via in-person, email, and phone.
• Proficient in Word, Excel and Outlook.
• Dependable, punctual, and flexible schedule.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Coordinate guest interactions to ensure exceptional service.
• Plan guest requirements for ancillary events and meetings.
• Liaise between facilities, tenants, clients, teammates and vendors.
• Uphold facility policies and manage administrative tasks.

Skills

Bachelor's degree

Customer service experience

Sports & entertainment experience

Scheduling systems

Microsoft Office

Communication

Punctual & dependable

Education

BA/BS Degree (4-year)

Tools

ABI Mastermind

Microsoft Office Suite

Job description

Legends Global Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives.

Job Summary

As the Guest Experience Coordinator, you will play a key role in ensuring exceptional service delivery and seamless guest experience execution at Allegiant Stadium. Reporting to the Director of Guest Experience, you will support all aspects of guest engagement while managing administrative and logistical elements of guest related operations. This role is responsible for coordinating memorable guest interactions and maintaining high service standards. Additionally, you will plan and execute guest related requirements for ancillary events, internal meetings, and press conferences—ensuring all facility policies are upheld and stakeholder expectations are met. Acting as a liaison between the facility, tenants, clients, teammates, and vendors, you will help foster a collaborative and organized environment.

Required Qualifications (Job Knowledge, Skills, and Education)

• A minimum education level of: BA/BS Degree (4-year)
• Minimum of 2-4 years of related work experience within customer service and/or sports and entertainment industry.
• Must have knowledge and experience operating scheduling systems (ABI Mastermind preferred) and managing personnel staffing
• Response promptly and communicate effectively with guests and team members related to inquiries and concerns via in person conversations, email and telephone with professionalism.
• Proficient with computers and the Microsoft Office Suite (Word, Excel and Outlook).
• Dependable, reliable, and punctual.
• Ability to work assigned and varying shifts and complete responsibilities in a timely manner.
• Ability to adapt and work effectively in various parts of the facility.
• Ability to work in various climates based on the environment.
• Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.

Preferred Qualifications (if applicable)

• Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
• Legends Global may require an employee to perform duties outside his/her normal description.
• Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.