Ticket Seller

XL Center; Hartford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading venue seeks a courteous and professional Ticket Seller to assist guests with ticket purchases and provide information about events at the XL Center and Pratt & Whitney Stadium. This role involves cash handling, customer service, and requires adherence to event protocols and payment accuracy. Ideal candidates will have strong communication skills, experience in retail or cash handling, and be comfortable using technology to enhance guest experiences.

Qualifications

• Preferred high school diploma or GED.
• Excellent customer service skills.
• Experience with cash handling and credit card transactions.

Responsibilities

• Assist guests with ticket purchases and event information.
• Handle cash and credit transactions accurately.
• Resolve guest complaints and issues effectively.

Skills

Customer service

Communication

Cash handling

Technology proficiency

Record keeping

Education

High school diploma/GED

Tools

Web-based customer service software

Computerized ticketing system

Job description

POSITION PURPOSE:

A Ticket Seller assists guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets, and provides accurate information pertaining to the XL Center and Pratt & Whitney Stadium and events held in both buildings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Arrives for each scheduled shift on time, in uniform and ready to work
• Welcomes guests to the venue, whether in person or via telephone, with a smile & pleasant greeting
• Attentively listens to guests’ questions and requests
• Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
• Handles payment transactions, by cash or credit card, in an accurate, efficient, and timely manner
• Ensures that an acceptable credit card is provided and supported by a photo ID and the guest signs receipt, or any change is counted back to the guest for cash purchases
• Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest, or if necessary, contacts Supervisor/Manager to assist guest

SPECIFIC JOB KNOWLEDGE, SKILLS, AND EXPERIENCE

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using a combination of skills and abilities.

• High school diploma/GED, preferred
• Knowledge and experience with computer skills. Must be fully comfortable using web-based customer service software, ideally with a computerized ticketing system
• Comfortable with the use of technology such as smart phones to aid customers with ticket troubleshooting
• Quick learner and ability to work in a fast-paced environment
• Previous cash handling and/or retail experience
• Ability to deal with large sums of cash and process credit card transactions accurately and efficiently
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours including nights and weekends and occasional holidays
• Must be at least 18 years of age

Pay Rate: $15.69-$16.44/hour