Ticket/Season Pass Seller

Alterra Mountain Company; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Sugarbush Resort in Vermont is hiring Season Pass/Ticket Sellers to join our team. You will handle guest ticketing transactions with accuracy and maintain high standards of service for our guests.

The role runs from November through April and requires a high school diploma, cash handling skills, and a friendly, service-oriented attitude. Flexibility for weekends and holidays is essential; prior customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Professional and friendly personality essential.
• Ability to stay pleasant, responsive, helpful and knowledgeable under many demands.
• Excellent listening and communication skills; basic math ability.
• Previous customer service experience, including cash handling, preferred; RTP systems knowledge helpful.
• Timely and reliable attendance is essential.
• Must be available to work a flexible workweek, including holidays and weekends.

Responsibilities

• Handle guest ticketing transactions with accuracy and efficiency.
• Provide friendly, courteous service and help guests select products.
• Answer questions in person and on the phone; direct guests as needed.
• Collate receipts, perform cash outs, and manage basic filing.

Skills

Customer service

Cash handling

Math skills

Communication

Education

High School diploma or GED

Job description

Seasonal RESORT OVERVIEW:

Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

Sugarbush Resort is seeking Season Pass/Ticket Sellers to join our team working a flexible schedule including weekends and holidays. The Season Pass/Ticket Seller handles guest ticketing transactions with efficiency and accuracy while maintaining the high standards of customer service that our guests have come to expect. This position pays $20/hour and runs from November until April.

RESPONSIBILITIES:

• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Pass/Ticket Sellers ensure positive, accurate, prompt, and courteous service, while helping guests select products that best suits their individual needs.
• Sellers work efficiently to conduct ticket and ticket-package transactions but are also responsive to positively answering or directing guest's questions/concerns (in person and on the phone).
• Additional duties include collating receipts, general filing, and conducting accurate cash outs.

QUALIFICATIONS:

• Requires a high school or equivalency degree.
• A professional and friendly personality is essential to this important service role.
• The right candidate will be able to maintain a pleasant, responsive, helpful and knowledgeable attitude while juggling many demands.
• Excellent listening/communication skills are necessary as is an ability to accurately perform basic math.
• Previous customer service experience, including cash handling, and general computer knowledge is preferred- especially if with RTP systems.
• Timely and reliable attendance is absolutely essential.
• Must be available to work a flexible workweek, including holidays and weekends.

Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check. Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. E-Verify Participation Right to Work