Ticket & Season Pass Sales Agent

Alterra; Alpine Meadows (CA); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Free skiing + riding privileges

Healthcare options

Discounts on outdoor gear

401(k) plan with company match

Free and discounted lift tickets

Discounts at Food & Beverage

Discount at retail stores

Employee Assistance Program

Job summary

Palisades Tahoe, operated by Alterra Mountain Company, is seeking a Sales Agent for the seasonal Resort Activities Sales and Service team. You will identify guest needs, provide accurate information, and offer friendly service with a focus on efficiency.

Applicants must be 18+ and will work in a high-energy setting with base hourly pay ranging from $18.00 to $25.92 per hour. Great perks include free ski passes and healthcare options.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Preference for knowledge of Palisades Tahoe.

Responsibilities

• Provide top-quality, friendly customer service.
• Develop in-depth product knowledge (Season Passes, Daily tickets, Ski School, Resort Activities).
• Offer resort, village, and local information to guests.
• Assess and meet customer needs with the best available products.
• Accurately reconcile releases and verify work completion.
• Perform accurate cash handling, daily sales, and close procedures.
• Resolve guest complaints and handle concerns.
• Perform light housekeeping and inventory stocking.
• Follow company policies and participate in training.
• Assist with minimal shoveling and snow removal.

Skills

Effective communication

Customer service

Safety awareness

Instruction following

Punctuality

Team oriented

Math & basic computer

Education

High school diploma or GED

Knowledge of Palisades Tahoe

Job description

Seasonal

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: The Resort Activities Sales and Service Department helps guests with lift access, reservations, products, and information. As a Sales Agent, you’ll identify customer needs and match them with Palisades Tahoe’s offerings, providing accurate information efficiently and courteously. We seek professionals with a positive attitude to join our team!

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.00- $25.92 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide top-quality, friendly customer service.
• Develop in-depth product knowledge (Season Passes, Daily tickets, Ski School, Resort Activities).
• Offer resort, village, and local information to guests.
• Assess and meet customer needs with the best available products.
• Accurately reconcile releases and verify work completion.
• Perform accurate cash handling, daily sales, and close procedures.
• Resolve guest complaints and handle concerns.
• Perform light housekeeping and inventory stocking.
• Follow company policies and participate in training.
• Assist with minimal shoveling and snow removal.

Competencies and Requirements:

• Effective communication skills.
• Strong customer service and safety awareness.
• Ability to follow instructions and maintain a neat appearance.
• Punctual and team-oriented.
• Ability to work in a high-volume, hectic environment.
• Initiative to find answers to unknown questions.
• Good math and basic computer skills.

Education and Experience:

• Required: High school diploma or GED; 6 months of customer service experience.
• Preferred: Knowledge of Palisades Tahoe.

Physical Requirements:

• Ability to walk, stand, talk, see, and hear for 80% or more of an 8-hour shift.
• Occasionally lift, push, or pull up to 25 lbs.
• Specific vision abilities (close vision, distance vision, peripheral vision, depth perception, focus adjustment).

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: PC, RTP, general office equipment

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.