Reservation Specialist

Palisades Tahoe; Olympic Valley (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free skiing privileges

Healthcare options

Discounts on outdoor gear

401(k) plan with company match

Free and discounted lift tickets

Food & beverage discounts

Store discounts at partners

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a Reservation Specialist to serve as the first contact for call-in guests, booking products and customizing vacation packages with excellent guest service. You will handle inquiries about lodging, passes, and events, and support outbound sales campaigns as needed.

Applicants must be 18+ and capable of a full 8-hour shift on phones in a busy environment, with a focus on accuracy and guest satisfaction.

Qualifications

• Proficient with Microsoft Office and Windows; able to multitask.
• Effective oral and written communication.
• Strong customer service mindset and safety awareness.

Responsibilities

• Provide quality customer service in a friendly manner.
• Learn in-depth Palisades Tahoe products: lodging, passes, tickets, lessons, events.
• Cover an 8-hour shift on phones and assist guests via phone, chat, email.
• Provide resort information and tailor vacation packages.
• Check voicemails and emails and reply within 24 hours.
• Follow up to ensure guest satisfaction and resolve concerns.
• Adhere to policies and participate in training.
• Support in responding to outbound sales campaigns and special projects.

Skills

MS Office

Windows proficiency

Effective communication

Customer service mindset

Team player

Punctual & reliability

Education

High school diploma or GED

Job description

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Year Round

Job Summary:

The Reservation Specialist serves as the first line of contact for Palisades Tahoe call-in guests. Agents' primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Palisades Tahoe Resort products, services, and lodging options and customize vacation packages to fit the needs of the guests, while providing excellent guest service and guidance. Agents work closely with first time visitors and guests with complex requests requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required.

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $23.00 - $28.69 per hour

A Great Job And Benefits To Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks

• Provide customers with quality customer service in a friendly and positive manner
• Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski School, and Resort Events and Activities
• Cover an 8-hour shift on phones-sometimes longer during holiday and peak periods
• Actively participate in all assigned daily duties including but not limited to fulfilling online sale orders, assisting guests via telephone, Live-Chat, email or other written communications
• Provide resort, village and local information to the guest
• Assess customers' needs and provide them with the best products and vacation packages available to meet those needs
• Check voicemails and emails promptly and respond back to the guest within a 24-hour period
• Perform exceptional follow-up procedures to ensure the guest's satisfaction
• Assist in the resolution of guest complaints, handle all guest concerns and communicate options
• Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses

Required: Competencies and Job Requirements

• Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitask
• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: None

Education and Experience

• High school diploma or GED.
• One-year experience in sales/customer service.

Preferred

• Knowledge of Palisades Tahoe

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.