Ticket Scanning Supervisor

Alterra; Olympic Valley (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free ski pass

Healthcare options

Gear discounts

401(k) match

Lift tickets

Food & Beverage discounts

Retail store discounts

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a Seasonal staff member to support the Manager & Asst. Mgr. in leading the Ticket scanning team with a focus on guest experience, accuracy, and efficiency.

Responsibilities include training scanners, auditing tickets, deterring fraud, and coordinating with gates and lift operations to deliver excellent service. Applicants must be at least 18 years old.

Qualifications

• High School Diploma or GED required.
• Minimum two years of resort experience.
• Minimum two years of supervisor experience.
• Two years RTP experience preferred.
• Ability to pass background/MVR check.

Responsibilities

• Provide customers with top quality guest service in a friendly and positive manner.
• Assist manager/asst. mgr. with daily operations from the gates to line management and support guest service and lift operations.
• Train Ticket Scanners on use of tablets, computers, products, service, fraud, and gates.
• Ensure accurate accounting by conducting audits to reduce fraud.
• Support corporate goals and implement plans to improve profitability.
• Check all tickets and passes for validity; conduct on-mountain audits.

Skills

Communication

Organizational skills

Problem-solving

MS Office

Initiative

Multitasking

Customer service

Teamwork

Education

High School Diploma or GED

Tools

RTP software

Tablets

Job description

Seasonal

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Support the Manager & Asst. Mgr. with the leadership of employees in the Ticket scanning department, while focusing on the guest experience; accuracy and efficiency of ticket scanning processes.

Applicants must be at least 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $23.00 - $28.69 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!

• Healthcare options for both Seasonal & Year-Round employees

• Generous discounts on outdoor gear, apparel, etc.

• 401(k) plan with generous company match

• Free and discounted lift tickets

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!

• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide customers with top quality guest service in a friendly and positive manner.

• Assist manager/asst. mgr. with the daily operations from the gates to line management and supports the guest service and lift operations department so all departments work as a team to deter fraud and increase guest service levels.

• Train Ticket Scanners on use of tablets, computers, products, service, fraud, and gates.

• Ensure accurate accounting by conducting audits among the operations to ensure accuracy and reduce the opportunity for fraud.

• Support all corporate visions, goals, and objectives. Work with the Ticket scanning Management to implement plans to support these goals to ensure increased profitability for the operations.

• Check all tickets and passes, assure tickets and passes are valid and current. Conduct on mountain ticket and pass audits.

• Handle fraudulent ticket and pass situations with professionalism and in-line with company standards.

• Send End of Day update daily. Assist & contribute with daily Morning Meetings. Attend and participate in regular meetings as directed.

• Assist management in supervising the Ticket Scanning department. Assist in supervisory responsibilities such as training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Enforce safety standards in accordance with company policies and procedures.

• Assist management with forecasts, scheduling, business plan, payroll, and communicating variances to budget in a timely manner.

• Communicate to employees and work team’s necessary information in a timely, clear, and concise manner. Handle difficult guest problems in accordance with department and company policy and procedures.

Competencies and Job Requirements:

• Able to communicate effectively in writing and verbally across all levels of the organization.

• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.

• Able to establish and maintain effective working relationships and interact with others.

• Strong knowledge of computers including MS Office (Word, Excel, Outlook)

• Must be able to demonstrate initiative on finding the answers to questions where one does not know the answer.

• Ability to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8-hour work shift. Must be capable of occasionally carrying, lifting, pushing, or pulling up to 50lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: PC, RTP software, various software programs, tablets, radios, shovel

Education and Experience:

Required:

• High School Diploma or GED

Preferred:

• Two years resort experience.

• Two years supervisor experience.

• Two years RTP experience.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.