Ticket Sales & Service Consultant

Austin Community College; Mason (OH); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Career development opportunities

Inclusive work culture

Behind-the-scenes event access

Job summary

A leading sports organization in Mason, OH is seeking a Ticket Sales & Service Consultant. This role focuses on driving ticket sales, ensuring fan satisfaction through proactive outreach, and managing premium experiences during the Cincinnati Open. The ideal candidate will be a motivated individual eager to grow in the sports sales industry, with a commitment to providing exceptional service. This position requires full-time availability from March to August and offers a pay of $17 per hour.

Qualifications

• Currently enrolled at an accredited college/university or recently graduated.
• Desire to build a career in the sports industry.
• 1–2 years of ticket sales or hospitality experience preferred.
• Strong time management, customer service, organizational, and problem-solving skills.
• High emotional intelligence, curiosity, and a growth mindset.
• Full-time, in-person availability from March to August (or May to August).
• Willingness to work non-traditional hours, including weekends and events.

Responsibilities

• Drive ticket sales and generate revenue through proactive outreach.
• Maintain accurate records of all sales and service activities in our CRM.
• Deliver best-in-class service for premium seating clients.
• Sell and service a full menu of general and premium ticket packages.
• Take initiative in onboarding and mentoring new sales team members.

Job description

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Compensation

$17 hourly rate plus overtime

Duration

6 months (March – August) or 4 months (May – August)

Must be available to work the 2026 Cincinnati Open (Dates: August 11-24, 2026)

Location

Lindner Family Tennis Center

5460 Courseview Dr.

Mason, OH 45040

Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament. The Cincinnati Open annually welcomes over 200,000 fans who come from all 50 states and more than 40 countries. The tournament is seen by more than 126 million global viewers in over 192 global markets. Since 1974, the tournament has contributed more than $12 million to various beneficiaries including Cincinnati Children’s Hospital Medical Center, the UC Health Cancer Center and Tennis for City Youth. The Cincinnati Open is held annually at the Lindner Family Tennis Center in Mason, Ohio.

Why Join Us?

Career Launchpad: Gain real-world experience in sports sales and service, with opportunities to learn from industry leaders and grow your professional skills.

Team Culture: Work in a supportive, inclusive environment that values diverse perspectives, collaboration, and mentorship.

Exclusive Access: Enjoy behind-the-scenes exposure to a major international sporting event, with opportunities to network with professionals.

Professional Development: Receive training, coaching, and feedback to help you succeed and prepare for future roles in the sports industry.

Make an Impact: Play a key role in delivering exceptional experiences to fans and premium clients while contributing to the ongoing success of a historic tournament.

The Role

As a Ticket Sales & Service Consultant, you’ll be at the heart of our sales and service operations. You’ll drive ticket sales, generate revenue, and ensure fan satisfaction through proactive outreach and exceptional service. During the tournament, you’ll take ownership of premium club areas, assist with ticket operations, and help create memorable moments for our guests.

You’ll thrive in this role if you are:

• Motivated, resilient, and eager to learn
• Adaptable and comfortable in a fast-paced environment
• A team player with strong emotional intelligence and integrity
• Passionate about building a career in sports sales or service

Key Responsibilities

• Sell and service a full menu of general and premium ticket packages.
• Execute the complete sales cycle from prospecting to closing
• Meet activity and sales goals (calls, appointments, revenue targets)
• Maintain accurate records of all sales and service activities in our CRM
• Respond to inbound ticket inquiries, process payments, and resolve customer questions
• Take initiative in onboarding and mentoring new sales team members, helping shape a high-performance culture and positioning yourself for future leadership opportunities
• Deliver best-in-class service for premium seating clients, including:
  • Managing premium areas during the tournament
  • Handling premium service email communications
  • Building relationships and ensuring a high level of satisfaction for premium clients
  • Supporting retention events and special experiences for premium guests
• Assist with special projects and pop-up experiences across the campus
• Collaborate with the Director of Ticket Operations, Director of Premium Sales, and Manager of Premium Client Services
• Other duties as assigned for the overall success of the Tournament

Qualifications & Requirements

• Currently enrolled at an accredited college/university or recently graduated
• Desire to build a career in the sports industry
• 1–2 years of ticket sales or hospitality experience preferred
• Experience with CRM systems and Archtics ticketing is a plus (not required)
• Strong time management, customer service, organizational, and problem-solving skills
• High emotional intelligence, curiosity, and a growth mindset
• Full-time, in-person availability from March to August (or May to August)
• Willingness to work non-traditional hours, including weekends and events
• Ability to secure housing and transportation in the Mason, OH area

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.