Ticket Sales Associate

Sabres & ROCH - Full Time; City of Rochester (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plans and disability coverage

401(k) with company match

Paid time off

Sabres Experience tickets

Wellness programs

Community events

Job summary

Sabres & ROCH is seeking a Ticket Sales Associate to grow revenue through season ticket sales, partial plans, and group packages. You will service a large book of Season Ticket Members and drive new business with set goals for various ticket packages.

The role requires handling outbound calls, inbound inquiries, and in-arena events support, with a focus on customer service and revenue generation.

Qualifications

• Bachelor’s degree required.
• Sales and/or service experience in a sports or hospitality industry a plus but not required.
• Proficient computer skills and experience with Microsoft Office.
• Knowledge of Ticketmaster Archtics a plus but not required.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Generate revenue through season ticket sales, partial plans, and group sales.
• Actively contact past and potential customers to generate ticket sales revenue.
• Handle inbound sales calls as the main contact for prospective clients.
• Meet or exceed revenue goals for all ticket packages.
• Make a minimum of 50 outbound sales calls and/or 2 hours of customer talk time daily.

Skills

Sales aptitude

Coachability

Communication skills

Strong work ethic

Growth mindset

Education

Bachelor’s degree

Tools

Microsoft Office

Ticketmaster Archtics

Job description

Summary

The Ticket Sales Associate position is an opportunity to start your career as a Ticket Sales professional, with the added benefit of servicing a large book of business consistent of current Season Ticket Members. In this role, you will complete a formal training program and learn the pillars for success that is instilled upon every Rochester Americans team member. You will also receive guidance and training on potential career paths on the revenue-generating side of the sports industry. Tasks will include the responsibility of being the main service representative to a current book of Season Ticket Members for the Amerks while also generating new business revenue with set goals for New Season Ticket sales, Partial Plans, Group Tickets, and Season Ticket Renewals.

Duties & Responsibilities

• Generate revenue through season ticket sales, partial plans, and group sales along with individual game and event suite sales via outbound sales campaigns for both the Rochester Americans.
• Actively contacting past and potential customers, along with prospecting leads to generate ticket sales revenue of all offered packages.
• Handle inbound sales calls as a main contact for the teams from prospective clients for all ticket packages.
• Meet or exceed revenue goals for all ticket packages.
• Make a required minimum of 50 outbound sales calls and/or 2 hours of customer talk time each day, along with set in-arena and out of the office meetings with prospective leads.
• Document all customer interaction through CRM and process all sales through Ticketmaster Archtics.
• Be available for all game days and other special events as needed with a goal of revenue generation, group event planning, and other Ticket Sales responsibilities.

Minimum Qualifications for the Position:

• Bachelor’s degree required
• Sales and/or service experience in a sports or hospitality industry a plus but not required.
• Proficient computer skills and experience with Microsoft Office.
• Knowledge of Ticketmaster Archtics a plus but not required.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Work Environment & Physical Demands:

This role operates in both an office setting and in a live events setting. Live event coverage does consist of being around loud stadium noises and crowds.

Candidate must be able to perform physical tasks such as lifting and moving boxes up to 20 pounds.

Critical Competencies

• Internally motivated and coachable individual with passion for learning skills to be a revenue generator in sports.
• Focused on growing a career in the sports industry.
• Possess a strong work ethic and excellent written and verbal communication skills.
• Must be highly motivated and positive with strong aspirations to be successful in a sales career.
• A growth mindset towards development

Compensation:

This role pays $16.00 per hour plus commission.

Benefits & Incentives

• Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
• Investments: 401(k) with employer matching; annual discretionary defined employer contributions
• Paid Time Off: Paid Volunteer Days
• Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
• Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
• Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.

How to Make the Team:

The Ticket Sales Associate should exhibit a passion for ticket sales, willingness to grow and learn and be motivated to the next great step in their personal career, while continuing to help our organization grow upon our recent success. Characteristics that are also valued include a Positive Attitude, Strong Work Ethic, Coachability, Leadership, and a Passion for your Craft.

Rochester Hockey, LLC is an Equal Opportunity Employer