Ticket & Product Sales Agent

Vail Resorts, Inc.; Keystone (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Ski passes

Lift tickets for family

Free ski lessons

Retail discounts

401(k) plan

Employee assistance

Training & development

Referral program

Housing availability

Job summary

Vail Resorts, Inc. is seeking a Ticket and Product Sales Agent to deliver an exceptional guest experience across our winter resorts.

You will work within the Product Sales & Services team, handling inquiries, processing sales for activities, passes, lessons and childcare, and helping guests plan an unforgettable mountain experience in a dynamic setting. Starting wage is $20.00/hr for Winter Seasonal 2026/2027, with full-time and part-time hours.

Qualifications

• Experience delivering guest service in person or over the phone/email.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, guest-facing environment.
• Basic computer and POS knowledge is a plus.

Responsibilities

• Work in our centers, ski locations, and ticket offices to deliver a memorable guest experience.
• Communicate with guests via phone and email to explain and sell resort products.
• Process sales for activities, passes, lessons, and childcare accurately.
• Complete daily end-of-shift POS/register audits.
• Be part of a friendly, professional team and uphold our service standards.
• Support across multiple departments as needed to keep the resort running smoothly.

Skills

Customer service

Communication

English fluency

Teamwork

Education

High School Diploma

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

To Learn More, please review the Benefits Eligibility Summary

The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and childcare. As a member of this team, you are part of the guest experience and the face of Vail Resorts!

Job Specifications

• Starting Wage: $20.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 16 years of age
• Housing Availability: Yes

Job Responsibilities

• Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime
• Communicate with guests via phone and email
• Accurately and efficiently explain and process all resort products and services
• Complete daily end of Shift pos/register audits
• Be a part of a fun, professional, caring work environment
• Ability to work in a fast-paced environment while delivering exceptional experiences
• Other duties as assigned

Job Requirements

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extended period
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

Role

A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

• Mountain Activities
• Retail Rental operations
• Food and Beverage Support
• Ticket sales or scanning
• Lift Operations
• Base Area Operations

The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.