Ticket Operations Assistant

Atlanta United Football Club, LLC; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

Atlanta United FC is seeking a detail-oriented ticketing support specialist to help manage season, group, and single-match accounts. You will assist with game-day ticket resolution and customer service, supporting internal sales and service teams.

The role requires strong communication, multitasking, and proficiency in MS Office; Ticketmaster Archtics experience is a plus. Monday–Friday work with match-day shifts at Mercedes-Benz Stadium in Atlanta.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and prioritization abilities.
• Ability to multi-task and stay calm under pressure.
• Proficiency with Microsoft Word and Excel is required.
• Experience with ticketing systems is a plus.

Responsibilities

• Assist in processing and establishment of season ticket, group and single match ticket accounts.
• Provide game-day support in ticket resolution and customer service.
• Provide daily support to internal sales and customer service teams.
• Coordinate in-house and online ticket order fulfillment.
• Aid in other duties as assigned by the department.
• Assist with Atlanta United 2 matches.

Skills

Oral communication

Time management

Problem solving

MS Word & Excel

Teamwork

Tools

Ticketmaster Archtics

Microsoft Office

In-house ticketing system

Database skills

Job description

About Atlanta United FC

Atlanta United is Major League Soccer’s 22nd franchise and began play in 2017. The club’s avid fan base has set MLS records in fan participation, including leading the MLS in number of season tickets sold for an expansion franchise and setting a new record for number of attendees at an MLS match. Atlanta United is owned by Arthur Blank, co-founder of the Home Depot, and led by club President Darren Eales. Atlanta United is a member of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Mercedes-Benz Stadium.

About Atlanta United FC Academy

Officially launched in 2016 prior to its first season in MLS, the Atlanta United Academy program aims to be the leading platform of youth soccer development in the Southeast and currently competes in the U.S. Soccer Development Academy program. The ATL UTD Academy consists of teams in age groups U-12, U-13, U-14, U-15, U-16, U-17 and U-19. Shared with the first team, the Academy trains and competes out of the Training Ground.

About AMB Sports + Entertainment Group

AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, Atlanta’s Major League Soccer team, Atlanta United FC, and the new Mercedes-Benz Stadium.

Position Summary

This position provides support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for Atlanta United and Atlanta United 2.

Roles and Responsibilities

• Assist in the processing and establishment of season ticket, group and single match ticket accounts.
• Provide game-day support in the area of ticket resolution, customer service, and other ticketing needs.
• Provide daily support to internal sales and customer service teams.
• Coordinate in-house and on-line ticket order fulfillment.
• Aid in other duties, functions, and tasks as assigned by full-time associates of the department.
• Assist with Atlanta United 2 matches.

Qualifications and Education Requirements

• Ability to deliver excellent service to fans.
• Strong written and oral communication, prioritization, and organization skills.
• Proficient with MS Word and Excel.
• Ticketmaster Archtics experience a plus but not required.
• Ability to multi-task, problem solve effectively and handle stressful and difficult situations.
• Must be able to work Monday through Friday and match days (during week or on weekends).

Required Skills

• Excellent oral communication skills.
• Excellent time management and organizational skills.
• Excellent problem solving/critical thinking skills.
• Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster and customized in-house ticketing system and database.
• Ability to work well in a team environment and autonomously.
• The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.

Atlanta Falcons

Atlanta Falcons is a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.

Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and twelve founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, and Ticketmaster. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.

Atlanta United

Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.