Ticket Office Supervisor (AS)

CSU Careers; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading educational institution is seeking a Ticket Office Supervisor to oversee daily operations, staff training, and cash management for its ticket office. The ideal candidate will ensure efficient event ticket sales while providing excellent customer service. This full-time position offers a competitive pay range and a robust benefits package, including medical and retirement options.

Benefits

Medical, Dental & Vision insurance

Life Insurance

Vacation and Sick Leave

14 paid Holidays

Company sponsored retirement program

Qualifications

• Experience in ticket sales or customer service.
• Supervisory role experience is a must.
• Ability to manage cash and records accurately.

Responsibilities

• Supervise daily operations of the Ticket Office.
• Hire and train student staff for various tasks.
• Handle event settlement and maintain sales records.

Skills

Customer Service

Monetary Handling

Supervisory Skills

Event Management

Education

High School diploma or equivalent

Bachelor’s Degree in a related field

Tools

Audience View ticketing system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position Updated and Re-Posted June 2025

POSITION SUMMARY:

Under direction, plans, organizes and supervises the work of the Associated Students Ticket office; monitors and controls tickets and cash received; provides information about campus events, and performs related work as required.

POSITION DUTIES:

Oversees daily sales activity of the Ticket Office.

Hires, trains, schedules, evaluates performance, and supervises student staff. Manages student staff hours/schedules and payroll reporting.

Responsible for event settlement, including balancing, reconciling, reporting and recordkeeping.

Oversees off-site event ticket sales.

Consults with campus departments and organizations regarding effective marketing and ticket sales management.

Other duties as assigned.

ADDITIONAL KNOWLEDGE, SKILLS AND EXPERIENCE:

Education:

• High School diploma or equivalent is required.
• Bachelor’s Degree in a related field (business, hospitality, etc.) is preferred.

Experience:

• Previous experience in ticket sales, customer service, or related roles.
• Prior experience in a supervisory role is required.
• Familiarity with ticketing system such as Audience View is preferred.

Knowledge & Skills:

• Ability to handle customer inquiries, resolve issues, and provide customer service.
• Thorough knowledge of receiving, disbursing, and receipting money.
• Ability to train and supervise student employees to ensure efficient operation.
• Ability to assist the Ticket Office Manager in ticket office operations.
• Ability to review and monitor detailed monetary activities with accuracy.
• Ability to balance a cash register and operate office equipment.
• Ability to use computers and various software including Word, Excel, and PowerPoint.
• Ability to make arithmetic calculations with speed and accuracy.
• Ability to work a variable schedule including nights and weekends

Pay, Benefits, & Work Schedule

This position is employed through Associated Students (AS). AS offers an excellent benefits package including Medical, Dental & Vision insurance, Life Insurance, Vacation, Sick Leave, 14 paid Holidays, company sponsored retirement program and more.

The range of the position is $21.12 - $31.68 per hour. The anticipated hiring range: $21.12 - $31.68 per hour, dependent upon qualifications and experience.

HOURS: Full-Time, Non-Exempt at 40 hours per week; schedule is generally Monday – Friday during business hours but periodically varies to accommodate working evening and weekend events.

General Information

A background check (including a criminal records check) must be completed satisfactorily upon verbal offer of employment. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment.

Candidates should apply by completing the on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers

Associated Students, California State University, Northridge, Inc. (A.S.) is proud to operate on the California State University, Northridge (CSUN) campus serving students. As part of the campus community, A.S. follows the California State University (CSU) policy that strongly recommends all faculty, staff and students who are accessing campus facilities at any university location to be immunized (aka vaccinated) against the virus that causes COVID-19.

ABOUT ASSOCIATED STUDENTSCSUN Associated Students (A.S.) is a 501(c)3 corporation integrated with California State University, Northridge campus. Its mission is to serve as the primary advocate for students at CSUN and to provide excellent, meaningful programs and services designed to create and enhance a spirited, learning-focused campus environment. A.S. offers programs in sustainability; outdoor adventures; sport clubs; child care; ticket, transportation passes and attraction discount ticket sales; concerts, fairs and lectures. A.S. has its own infrastructure that includes risk management; information technology support; marketing; accounting and human resources.ABOUT CALIFORNIA STATE UNIVERSITY, NORTHRIDGECalifornia State University, Northridge (CSUN) is a comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 38,000 students annually and counts hundreds of thousands of alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country.