Ticket/Gate Agent (Customer Service Agent) - MSP

Delta Air Lines, Inc.; Minneapolis, Northern (MN, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Delta Air Lines, Inc. in Minneapolis is seeking an entry-level Ticket/Gate Agent to greet customers and assist them with the ticketing and baggage check-in process. You will be part of the frontline team, helping travelers navigate the airport and adhere to travel documentation.

Shifts run from early morning to overnight, with 20 to 40 hours per week based on seniority. Mentorship from leaders will help you advance your career while you gain experience in routing, boarding, and ensuring a smooth

Qualifications

• Entry-level position requiring excellent customer service and teamwork.
• Ability to work flexible shifts including mornings and overnights.

Responsibilities

• Own the check-in and boarding process and communicate gate information.
• Tag and lift baggage from scales to conveyors; some bags up to 70 pounds.
• Operate loading bridges.
• Open, close, and secure aircraft doors.
• Escort unaccompanied minors and passengers with disabilities.

Job description

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
• Operating loading bridges
• Opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.