Ticket Counter/Gate Agent

AVFLIGHT CORPORATION; Canton (OH); On-site; USD 16,531 - 22,041; Part time

Job summary

Avflight Akron-Canton in Canton, OH is seeking a Part Time Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high profile clients, delivering professional service and solutions.

Responsibilities include assisting with services such as fuel, hangar space, catering, hotel accommodations, and ground transportation, processing sales transactions, and maintaining daily records.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hospitality or customer service experience a plus.
• Must be able to operate a multi-line phone system and basic computer applications including Microsoft Office.

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Phone handling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Location: Avflight Akron-Canton - Canton, OH 44720
Position Type: Part Time
Education Level: High School/GED Equivalent
Job Shift: Any
General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA