Ticket Coordinator, Level 0

Gladiatoremergence; Fort Meade (MD); Hybride; USD 42 000 - 78 000; Plein temps

Résumé du poste

Gladiatoremergence Fort Meade, MD seeks a Level 0 Ticket Coordinator on-site. TS/SCI + Full Scope Poly required at start. Tasks include monitoring queues, routing tickets, prioritizing work, and coordinating on-site resolutions with end-users.

No prior experience is required beyond high school, and thorough documentation of ticket activities is essential for closure and follow-up.

Qualifications

• No demonstrated experience is required.
• High School/GED is required.

Responsabilités

• Monitor queues and assign tickets.
• Verify correct routing of tickets and reroute incorrectly routed tickets.
• Assign and prioritize tickets to support resources based on location and required skillset.
• Notify on-site resources of critical or high priority tickets.
• Coordinate ticket resolution activities with end-users, including scheduling of on-site visit and follow-up.
• Maintain proper ticket status for all tickets within defined queues.
• Document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure.

Connaissances

Queue monitoring

Ticket routing

Ticket prioritization

On-site coordination

Documentation

End-user communication

Formation

High School/GED

Description du poste

GJB-0157 Fort Meade, MD TS/SCI + Full Scope Poly On-site $41,837 – $77,837

The Level 0 Ticket Coordinator shall possess the following capabilities to perform the following routine tasks:

• Monitoring the queues and assigning tickets
• Verify correct routing of tickets and reroute incorrectly routed ticket
• Assign and prioritize tickets to support resources based on location and required skillset
• Notify on-site resources of critical or high priority tickets
• Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up
• Maintain proper ticket status for all tickets within defined queues
• Document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure

Qualifications

No demonstrated experience is required High School/GED is required

Clearance

TS/SCI + Full Scope Poly, required at start.