Ticket Agent GETS

Patriot Rail & Ports; Gettysburg (Adams County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance guest experiences at a scenic railway. This role involves greeting guests, managing reservations, and providing information about services and events. The ideal candidate will possess strong problem-solving skills, a keen attention to detail, and the ability to work both independently and as part of a team. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values safety, integrity, and exceptional customer service, and make a meaningful impact in the community.

Qualifications

• Strong customer service skills with the ability to resolve conflicts.
• Ability to multi-task efficiently and effectively in a fast-paced environment.

Responsibilities

• Greet guests and handle reservations while providing excellent customer service.
• Maintain knowledge of events and services to assist customers effectively.

Skills

Customer Service Skills

Cash Management

Problem Solving

Multi-tasking

Communication Skills

Education

First Aid/CPR/AED Certification

Tools

Point of Sale System

MS Word

MS Excel

Job description

This position meets/greets the public, answers questions in a knowledgeable, courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Daily batching; ticketing, verifying special requests, processing documents and reservations.
2. Answering phones and taking phone reservations.
3. Provide information and offer additional services to guests to enhance their experience with Gettysburg Scenic Railway.
4. Greets arriving guests and walk-up customers. Make reservations as needed.
5. Follow all cash handling policies and procedures.
6. Call customers to advise of event changes and/or cancellations; as may periodically be required.
7. Respond to customer inquiries with accurate up-to-date information.
8. Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
9. Provide First Aid/CPR/AED in the event of emergencies.
10. Strong customer service skills with the ability to resolve customer conflicts, should they arise.
11. Read, write and communicate effectively with co-workers and the general public.
12. Deal professionally, courteously and tactfully with the public and coworkers.
13. Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
14. Additional duties as assigned.

JOB REQUIREMENTS:

1. Cash management/POS experience helpful
2. Ability to multi-task efficiently & effectively
3. Work both independently and as a team
4. Ability to think through problems and come up with solutions
5. Ability to learn/operate a Point of Sale system
6. Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
7. Self-motivation and the ability to work with minimal interference
8. Certified or willing to obtain certification in First Aid/CPR/AED.
9. Must pass background check including criminal and financial.
10. Must pass pre-employment physical and drug screen.

COMPETENCIES:

1. Understand oral and written communications, both general and technical.
2. Provide clear instructions/directions.
3. Reasoning skills
4. Problem solving and troubleshooting skills.
5. Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.

SAFETY:

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.

“The Patriot Way.”

At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”