TI24063 - Technology Expert Labs - Delivery Manager

IBM Computing; Lowell (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Delivery Manager, where your expertise will help shape the future of technology solutions. In this dynamic role, you'll collaborate with global teams to enhance service delivery and drive the adoption of innovative solutions. Your leadership will empower teams to optimize processes and build strong relationships across all levels of the organization. With a commitment to fostering a diverse and inclusive environment, this role offers an exciting opportunity to make a significant impact while advancing your career in a collaborative culture.

Qualifications

• Proven experience in leading services delivery teams for complex technology solutions.
• Demonstrated mastery in collaboration with cross-functional teams.

Responsibilities

• Optimize processes and resolve service delivery issues with teams.
• Document and size solutions for customers with delivery teams.

Skills

Technical Leadership

Cross-Functional Collaboration

Problem Solving

Data-Driven Solutions

Education

Bachelor's Degree in a relevant field

Tools

Envizi

Maximo

TRIRIGA

Supply Chain Insights-CIS

Order Management Systems - OMS

Job description

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Manager, you will work with Delivery Consultants worldwide helping them scale the implementation and delivery of services for your technical domain. You'll be accountable for the building, launching and enabling the service delivery team with the expertise needed to accelerate the adoption and deployment of IBM technology to address the customer's challenges. As a change agent, you'll work in collaboration to growth the business thru automation and standardization processes based on proven best practices. In collaboration with a cross function team, you'll lead the strategy to build the practice with emerging techniques and solutions globally.

We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

• Optimizing Processes and Resolving Issues: Working with the Delivery Consultants, Developers and Product Teams to optimize processes and resolve services delivery issues

• Solution Documentation and sizing: Partnering with both pre and post sales delivery teams to document and size solutions for customers.

• Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities.

• Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution.

• Self-Motivated Problem Solver: Demonstrating a natural bias toward self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Required technical and professional expertise

• Experienced Technical Leader: Seasoned technical leadership and credibility, with proven experience of services delivery teams to drive adoption of complex, enterprise-grade technology solutions.

• Effective Cross-Functional Collaboration: Demonstrable mastery for collaboration and driving resolution with a cross functional teams.

• Technology Skills: Skills and knowledge in at least one of the following technology areas: Envizi, Environmental Intelligent Suite--EIS, Maximo, TRIRIGA, Supply Chain Insights-CIS, Order Management Systems - OMS, Business to Business- B2B and Environment Lifecycle Management- ELM or equivalent enterprise solutions.

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Client Stakeholder Credibility Building: Experience in building creditability and service orientation with client stakeholders for asset management, workplace management and supply chain solutions.

Preferred technical and professional experience

• Technology Expertise: Deep expertise in at least one of the following technology areas: Envizi, Environmental Intelligent Suite--EIS, Maximo, TRIRIGA, Supply Chain Insights-CIS, Order Management Systems - OMS, Business to Business- B2B and Environment Lifecycle Management- ELM or equivalent enterprise solutions.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.