TI24063 - Technology Expert Labs - Delivery Manager

IBM; Lowell (MA); On-site; USD 85,000 - 130,000; Full time

Job summary

An innovative firm is seeking a Delivery Manager to lead the implementation of technology solutions that drive customer success. In this role, you will collaborate with global teams to enhance service delivery and ensure the adoption of cutting-edge technologies. Your expertise will help clients navigate complex challenges while optimizing processes and fostering strong relationships with stakeholders. This position offers a dynamic environment where your leadership will directly impact business growth and client satisfaction. Join a team that values collaboration and continuous learning, and be part of a mission to deliver world-class services.

Qualifications

• Proven experience in services delivery teams and complex technology solutions.
• Deep expertise in technology areas such as Envizi and Maximo.

Responsibilities

• Optimize processes and resolve issues with Delivery Consultants and Developers.
• Develop successful relationships with internal and external stakeholders.

Skills

Technical Leadership

Cross-Functional Collaboration

Problem-Solving

Data-Driven Decision Making

Education

Bachelor's Degree

Tools

Envizi

Maximo

TRIRIGA

Supply Chain Insights

Job description

TI24063 - Technology Expert Labs - Delivery Manager

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TI24063 - Technology Expert Labs - Delivery Manager

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Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your Role And Responsibilities
As a Delivery Manager, you will work with Delivery Consultants worldwide helping them scale the implementation and delivery of services for your technical domain. You'll be accountable for building, launching, and enabling the service delivery team with the expertise needed to accelerate the adoption and deployment of IBM technology to address customer challenges. You will be a change agent, working collaboratively to grow the business through automation and standardization based on proven best practices. In collaboration with a cross-functional team, you'll lead the strategy to build the practice with emerging techniques and solutions globally.

Your typical day may include, but is not limited to…

• Optimizing processes and resolving issues by working with Delivery Consultants, Developers, and Product Teams
• Partnering with pre- and post-sales delivery teams to document and size solutions for customers
• Championing data-driven solutions for untapped opportunities based on delivery outcomes
• Developing successful relationships with internal and external stakeholders, from engineers to CxOs, navigating challenging debates to reach resolutions
• Demonstrating self-motivation and initiative in problem-solving and presenting solutions

Leaders are expected to spend time with their teams and clients, typically in the workplace at least three days a week, depending on business needs.

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

• Experienced Technical Leader with proven experience in services delivery teams and complex technology solutions adoption
• Effective cross-functional collaboration skills
• Knowledge in at least one of the following: Envizi, EIS, Maximo, TRIRIGA, Supply Chain Insights, OMS, B2B, ELM, or similar enterprise solutions
• Experience in building credibility with client stakeholders for asset, workplace, and supply chain management solutions

Preferred Technical And Professional Experience

• Deep expertise in at least one of the listed technology areas

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting