Thrift Store Manager

Freedom House, Greensboro NC; Greensboro (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established nonprofit organization is seeking a Thrift Store Manager to lead daily operations and empower families through a mission-driven retail environment. This role involves staff supervision, customer service excellence, and community engagement. The ideal candidate will bring a blend of retail expertise and a passion for ministry, creating a positive atmosphere for both employees and customers. Join a dedicated team that values service and compassion, making a meaningful impact in the community while achieving financial goals. This is a unique opportunity to work in a faith-filled environment that prioritizes growth and support for families in need.

Benefits

Paid Time Off

Holidays

Faith-filled Environment

Qualifications

• 4+ years of retail management experience, preferably in a thrift store.
• Strong leadership and organizational skills are essential.

Responsibilities

• Oversee daily operations and manage staff and volunteers.
• Provide excellent customer service and cultivate donor relationships.

Skills

Retail Management

Leadership

Communication

Organizational Skills

Customer Service

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Retail Management

Bachelor’s Degree in Marketing

Bachelor’s Degree in Nonprofit Management

Tools

POS Systems

Spreadsheets

Job description

Freedom House Thrift is a nonprofit organization dedicated to supporting mothers and their children through a Christ-centered, long-term recovery program. By creating a nurturing environment for healing and growth, we empower families to rebuild their lives. The proceeds from our thrift store directly fund this mission, offering hope and restoration to those in need.

Position Summary

The Thrift Store Manager will oversee all aspects of the store’s daily operations, including staff supervision, volunteer coordination, merchandising, inventory management, financial performance, and customer service. The ideal candidate is both mission-driven and business-minded, with a heart for ministry and a head for retail.

Key Responsibilities

• Leadership & Supervision
• Recruit, train, schedule, and supervise store staff and volunteers
• Create a positive, Christ-centered work environment
• Provide ongoing coaching and performance feedback
• Store Operations
• Manage daily operations to ensure a clean, organized, and welcoming store
• Oversee pricing, merchandising, and display of donated items
• Ensure proper donation intake, sorting, and storage procedures
• Customer & Donor Relations
• Provide excellent customer service and cultivate donor relationships
• Represent the organization’s values in all interactions
• Resolve customer and donor concerns with grace and professionalism
• Meet or exceed monthly sales and budget goals
• Manage cash handling and daily financial reporting
• Monitor expenses and identify cost-saving opportunities
• Marketing & Community Engagement
• Promote store events and sales through local outreach and social media
• Partner with local churches, businesses, and community groups
• Encourage community support for the store’s mission

Qualifications

• Passion for ministry and service to others
• 4+ years of retail management experience (thrift store experience preferred)
• Bachelor’s degree (Business Administration, Retail Management, Marketing, or Nonprofit Management preferred)
• Strong leadership, organizational, and communication skills
• Ability to work independently and manage multiple priorities
• Proficiency in basic computer skills (POS systems, spreadsheets, etc.)

Preferred

• Experience working in a non-profit or ministry setting
• Knowledge of donation-based retail operations
• Competitive salary based on experience
• Paid time off and holidays
• Opportunity to work in a faith-filled, purpose-driven environment